Overview
Work History
Skills
Timeline
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Riahs Meagher

Woodinville,WA

Overview

17
17
years of professional experience

Work History

Front Desk Coordinator

Brookside Dental
08.2023 - Current
  • Greet patients and visitors in a professional and friendly manor
  • Confirm all appointments
  • Update patient information including insurance
  • Schedule, reschedule and handle all cancelled appointments
  • Prepare all claims with necessary attachments and narratives. Ensure all claims are sent in a timely fashion
  • Check out patients and collect portion due
  • Answer multiple lines throughout the day. Respond to all text, voice and email messages
  • Post all payments received in person and via mail
  • Use of Dentrix

Office Manager

Spring District Dentistry Dr. Wesley Nomi
11.2018 - 09.2020
  • Supervise team of 6 including front desk, dental assistants, and hygienists
  • Prepare and submit payroll on a bi-weekly basis
  • Managed the change of dental software from Open Dental to Dentrix to ensure all patient records transferred smoothly
  • Collection of delinquent accounts
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Front Desk Coordinator

Bridle Trails Dentistry Dr. Russell Nomi
11.2017 - 10.2018
  • Greeting patients, answering phones, and replying to emails
  • Basic knowledge of Outlook and Microsoft applications
  • Schedule, reschedule, and cancel appointments for high volume office
  • Explain insurance billing and amount due to patients to include posting of payments and set up of payment plans as needed
  • Confirm insurance benefits prior to patients' arrival.

High Level Adjustment Team

WA, AT&T
05.2012 - 12.2014
  • Responsibilities varied from small credits with regular customers to detailed re-rates for large scale accounts
  • Cross trained into the Billing and E-care departments within 90 days of starting with the company
  • Provide customer service via email to resolve customers' concerns within a 4-hour turnaround time
  • Work as a team to achieve service level agreement goals within the center.

Quality Call Coach

Premera Blue Cross
06.2007 - 11.2010
  • Audit customer service calls to ensure representatives are meeting quality standards set by the company
  • Coach representatives on each call to assist with achieving quality goals
  • Work as a team to assist with setting standards for quality within the company
  • Work closely with team leads
  • Assist with training classes.

Skills

  • Skilled in Dentrix
  • Front desk experience
  • Insurance billing
  • Excellent multitasking capability
  • Multi-Line Phone Systems

Timeline

Front Desk Coordinator

Brookside Dental
08.2023 - Current

Office Manager

Spring District Dentistry Dr. Wesley Nomi
11.2018 - 09.2020

Front Desk Coordinator

Bridle Trails Dentistry Dr. Russell Nomi
11.2017 - 10.2018

High Level Adjustment Team

WA, AT&T
05.2012 - 12.2014

Quality Call Coach

Premera Blue Cross
06.2007 - 11.2010

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Riahs Meagher