Summary
Overview
Work History
Education
Skills
Timeline
Server
Rian Bryan

Rian Bryan

Norfolk

Summary

Over 5 years of experience as a personable and meticulous leader who excels at prioritizing, completing multiple tasks at once and following through to meet project objectives. Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.

Overview

9
9
years of professional experience

Work History

SERVER

The Royalton at the Lawrence Yacht & Country Club
05.2021 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

CUSTOMER SERVICE REPRESENTATIVE

Sutherland Global Services
06.2019 - 12.2020
  • Utilized active listening and communication skills to address customers inquiries and escalate issues to supervisor.
  • Met and exceeded call speed and volume and accuracy benchmarks on a consistent basis.
  • Managed high volume of inbound customer calls.
  • Returned customer calls in established turnaround time to meet company objectives.
  • Consulted with customers to resolve service and billing issues.

FIELD SUPPORT ASSOCIATE

Maxim Health Care
07.2017 - 02.2019
  • Assisted with the billing/payroll/medical records process.
  • Assisted candidates through the application, hiring, and onboarding process.
  • Greets and provides excellent customer service to all visitors.
  • Met and maintained HIPAA regulations in regards to Protected Health Information.
  • Assisted with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles.

MEDICAL ADMINISTRATIVE ASSISTANT

Oneonta Medical
12.2015 - 04.2017
  • Checked in patients at the front desk.
  • Scheduled patients for the proper appointment.
  • Interviewed patients for case histories in advance of appointments.
  • Compiled medical records and charts.
  • Processed insurance payments.
  • Operated computer software and office equipment.
  • Transferred lab results to the appropriate clinician.
  • Maintained supplies and appearance for the office.

Education

Bachelors - Cybersecurity

Western Governors University
Salt Lake City, UT

Skills

  • Data Entry
  • Data Collection
  • Information Security
  • Complaint Resolution
  • Interpersonal Skills

Timeline

SERVER

The Royalton at the Lawrence Yacht & Country Club
05.2021 - 06.2024

CUSTOMER SERVICE REPRESENTATIVE

Sutherland Global Services
06.2019 - 12.2020

FIELD SUPPORT ASSOCIATE

Maxim Health Care
07.2017 - 02.2019

MEDICAL ADMINISTRATIVE ASSISTANT

Oneonta Medical
12.2015 - 04.2017

Bachelors - Cybersecurity

Western Governors University

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