Rian Gallagher

Designed and Developed In-House Mobile App for Engineering Department

• Led the design and development of a mobile app using Microsoft PowerApps to streamline the process of recording data for manufactured parts, enhancing data accuracy and real-time tracking
• Enabled engineering department to record data for manufactured parts over company mobile devices (previously was done on paper), allowing data to be recorded to ERP system in real time while displaying a user-friendly interface to record information

IT Service Desk

• Provided first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues via phone, email, and remote desktop tools
• Assisted users with password resets, account setups, and configuration of mobile devices, ensuring a seamless user experience
• Documented all support interactions and solutions in the ticketing system, maintaining accurate and comprehensive records
• Collaborated with second-level support teams to escalate and resolve complex technical issues, ensuring timely resolution and customer satisfaction
• Satisfied or assisted with 50+ tickets during tenure

Systems Management

• Conducted device imaging and deployment processes for new hardware, configuring and customizing systems to meet employee needs while ensuring consistency and compliance with company standards
• Created and managed employee device profiles, utilizing advanced Mobile Device Management (MDM) tools to enforce security policies, application management, and remote troubleshooting capabilities
• Administered networking tasks, including setting up and troubleshooting network connectivity issues, ensuring seamless communication and access to resources for all users

ERP System Analysis

• Utilized SQL queries to extract and manipulate data from Plex, generating customized reports for various departments and customers, enabling them to gain actionable insights
• Designed and wrote ZPL scripts to generate label templates for product packaging, streamlining the labeling process and ensuring accurate and compliant product labeling
• Collaborated with the IT team to design and implement database integration solutions, facilitating seamless data flows between Plex and other business systems
• Trained and provided support to employees on using Plex effectively for data entry and report generation, fostering user adoption and proficiency.