Rian May
Summary
I have knowledge and experience in multiple areas of the construction process from blueprint reading and design to ownership transfer. I have a positive attitude with patience in understanding for those around me and looking for assistance. I am looking for a company I can contribute my skills to and grow with. I am looking to learn everyday and tackle the challenges presented to me.
Overview
15
15
years of professional experience
Work History
Quality Control Inspector
Tunista Corporation
03.2025 - 08.2025
- Conducted thorough inspections of ongoing and finished projects for quality compliance.
- Implemented standardized testing procedures to enhance accuracy in quality assessments.
- Collaborated with production teams to resolve quality issues promptly and effectively.
- Developed detailed reports documenting non-conformances and corrective actions taken.
- Ensured adherence to safety standards during all quality control processes.
- Communicated with production team members about quality issues.
- Inspected quality of workmanship, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved project quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
- Enhanced product quality by conducting detailed inspections of incoming materials, ensuring alignment with company standards.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in workmanship accountability.
Inside Sales and Product Specialist
Richard's Building Supply
03.2024 - 03.2025
- Developed product knowledge to provide exceptional customer service and support sales efforts.
- Collaborated with sales team to identify customer needs and recommend suitable building supply solutions.
- Conducted market research to analyze trends and inform product selection strategies.
- Assisted in training new staff on product features, benefits, and inventory management systems.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Continually expanded knowledge of the millwork product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
- Delivered presentations at industry conferences, elevating brand visibility and product awareness.
- Optimized product pricing strategies to maximize profitability while maintaining competitive edge.
- Negotiated with suppliers to secure cost-effective materials without compromising product quality.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
Operations Manager
Mad City Windows
04.2021 - 09.2023
- Interviewing / Hiring / Termination of team members and sub-contractors.
- Communicate with recruiting at corporate for team member needs.
- Prepare and present achievements and disciplinary actions.
- Manage installers for early or on time project completion.
- Ensure all completed jobs are accompanied by the proper paperwork.
- Manage projects for proper measurements, material ordering, crew assignment and job duration.
- Verify all needed permits have been applied for.
- Ensure all team members are OSHA 10 certified and upholding regulations.
- Manage project cost versus profitability.
- Oversee change orders and payment collection.
- Review and submit payment for sub-contractors and vendors.
- Review and approve timecards for (40) team members. and manage overtime.
- Review templates versus order confirmation.
- Customer service and complaint resolution.
- Jobsite inspections when Field Manager is unavailable.
- Quality control
- Service ticket entry and follow up
- Review Production Calendar, review reports and team efficiency on Lead Perfection.
- Send monthly "Team Member Scorecards" to corporate.
- Ensure warehouse equipment is maintained, no safety issues and maintain organization.
- Hold monthly service topic meetings "Toolbox Talk"
- Maintain check out tool list per team member vehicle.
- Load / unload deliveries when needed.
- Set-up new markets as requested.
VIP Residential Plan Coordinator
TMI - Total Maintenance, Inc.
04.2017 - 04.2021
- Responsible for maintaining and growing (1800) residential VIP contract customers.
- Send reminders for contract maintenance.
- Handle confidential customer information and payments.
- Managed three (3) different payment dates for contract premium with three (3) different payment options.
- Conduct weekly receivable calls to collect or offer payment solution.
- Adjusting coverage to best suit customer needs.
- Track new equipment installed for contract customers and maintain a worksheet to add new equipment back to contract after warranty expiration.
- Daily bank deposit entry and apply amounts to customer accounts / invoices.
- Managed general email inbox, website inquiries and Google Chat management.
- Back up Lead Dispatcher to answer incoming calls from customers and technicians.
- Dispatching responsibilities for plumbing, heating, air conditioner and appliance service technicians. (13 plumbers, 10 residential heating and air conditioning technicians, 4 appliance technicians and 10 commercial heating and air conditioning technicians and 2 install crews)
- Schedule two different Home Co m fort Advisers for in home leads for new equipment concerning heating, air conditioning, ductwork, air purification equipment, water heaters, sump pumps, etc.
- Apply for needed city permits and property liens when needed.
Owner Liaison
Russell Facilities Management
11.2016 - 08.2017
- Responsible for eight different properties out of 15, managing various aspects and expectations of Ownership Groups and tenants.
- Conduct a weekly on-site walk-thru, reporting maintenance items in need of attention, estimating, contacting vendors, maintaining current vendors, quality checking work performed and communicating to ownership groups and tenants.
- Estimate out of scope contract work for items identified or requested, gathering material costs, labor costs, tool / equipment costs, overhead costs and taxes for presentation to Ownership Groups or appropriate billing entity.
- Building and maintaining relationships with vendors through a trustworthy and competitive vetting process. Meet vendors on-site for any item specific issues or quotes.
- Maintain current vendors after entering into a contractor a specific scope of work. Uphold standards of expectations for client (i.e., Owner or tenant) and approving monthly invoice before payment.
- Understanding each property lease, property lines, billing responsibility and catalog of equipment at each location.
Operations Assistant Manager
Hawkeye Building Distributors
07.2014 - 10.2016
- Responsible for production scheduling, inventory, purchasing, product receiving, invoicing, change order maintenance, and paperwork auditing.
- Verify bill of material used versus product built.
- Assigning work orders based on order received / truck delivery.
- Order product for stock on hand and any special order products for orders received.
- Ensure cost management by entering product delivered by vendors to verify correct quantities for cost and quantities ordered.
- Schedule machines in shop for maintenance and service for optimal performance and efficiency.
- Invoicing, change order and collections.
Lead Service Dispatcher
Northwest Mechanical, Inc.
02.2011 - 07.2014
- Responsible for customer service, scheduling, dispatching, purchasing, accounts receivable, contract renewals, executing preventative maintenance, permit entry, purchase order / change order creating with verification of invoices and paperwork auditing.
- Respond to customer calls in a timely manner, understanding the customer needs and which technician skills best suit the call reason in a timely manner.
- Assigning 23 technicians work schedule on a five day work week basis in addition to overtime and emergency calls.
- Sending and routing multiple technician calls to guarantee on time arrivals.
- Issuing purchase orders to technicians for parts, tools, vehicle maintenance, etc.
- Required to verify parts and cost / sell amounts before submitting for payment.
- Required to run weekly reports and make phone calls to customer regarding overdue balance on accounts.
- Ensure all annual renewals are updated on the proper expiration date and invoicing the customer.
- Generate reports for contract customers that have maintenance due in compliance with the contract agreement.
- Review weekly paperwork to ensure proper explanation of call, correct charges to customer, payment for service, parts pricing, truck stock reordering and proper city permit entry.
Education
Associate of Arts - No Associates - Certificate in AS400 Programming
Blackhawk Community College
Moline, ILAssociate of Science - Computer Aided Drafting
Hamilton Technical College
Davenport, IA07.2000
Skills
- Personable
- 60 WPM typing with high accuracy
- Rapid 10-key entry
- Proficient in Microsoft Office
- PeopleSoft t/ Oracle / Fleetwise / Spectrum / AutoCAD / Accuterm / TMS / ADP / Medallia / Lead Perfection / Limble
- Accounts Receivable
- Report Preparation
- Customer Service / Client Relations
- Designing Experience
- Blueprint Reading / Estimating
- Project and Administration Management
- Managing Multiple Schedules / Employees
- Quality Assurance / Detail Oriented
- Able to multi-task
- Inventory Control
- Ability to Communicate Well Verbally and Written
- Work with minimal supervision
- CPR Certification
- LSR Certification
- OSHA 10 knowledge
Timeline
Quality Control Inspector
Tunista Corporation
03.2025 - 08.2025
Inside Sales and Product Specialist
Richard's Building Supply
03.2024 - 03.2025
Operations Manager
Mad City Windows
04.2021 - 09.2023
VIP Residential Plan Coordinator
TMI - Total Maintenance, Inc.
04.2017 - 04.2021
Owner Liaison
Russell Facilities Management
11.2016 - 08.2017
Operations Assistant Manager
Hawkeye Building Distributors
07.2014 - 10.2016
Lead Service Dispatcher
Northwest Mechanical, Inc.
02.2011 - 07.2014
Associate of Arts - No Associates - Certificate in AS400 Programming
Blackhawk Community College
Associate of Science - Computer Aided Drafting
Hamilton Technical College
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