Overview
Work History
Proficiencies
Projects
Certification
Timeline
Generic

Rian Moyer-Morales

Orlando,FL

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Engineer II

ThriveDX (formerly HackerUSA)
01.2022 - 10.2023
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Conducted security audits to identify vulnerabilities.
  • Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
  • Configured hardware and granted system permissions to new employees.

Technical Engineer

ThriveDX
06.2021 - 01.2022
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Authored technical guidance explainers and whitepapers on systems for use by senior leadership.
  • Conducted research to identify and evaluate new technologies and concepts.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and SIEM policies.

SR. Desktop Technician

Dell
06.2020 - 06.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Used ticketing systems to manage and process support actions and requests.

Proficiencies

Operating Systems: Windows, Windows Server 2012 R2, Kali, Debian, Ubuntu, MAC OS, Microsoft Azure AD, AWS 

Coding Languages: Python, Powershell 

SAAS: Google Administration for Enterprise, Microsoft Azure Active Directory, Slack Administration, Microsoft 365 

Projects

  • Created and managed various virtual machines with multiple operating systems with unique configurations such as passwords, encryption, network and IP addresses while confirming proper operation of the network.
  • Configured security policies (password, auditing, lockdown) on Windows server and client operating systems using group policy (GPO)
  • Participated in various application hardening initiatives to ensure the company is protected. Use PowerShell to configure Active Directory as well as issue remote commands.
  • Various security related projects including manipulating firewalls and setting up honeypots Utilized multiple enterprise Linux environments consisting of Kali, Debian, Ubuntu and Red Hat Linux
  • Modified and repaired various devices including; Desktops, Laptops, Phones, Tablets purposes.

Certification

  • Cybersecurity Analyst + (CYSA) Expected Nov 2023
  • UCF Cyber Defense Professional Certificate

Timeline

Technical Engineer II

ThriveDX (formerly HackerUSA)
01.2022 - 10.2023

Technical Engineer

ThriveDX
06.2021 - 01.2022

SR. Desktop Technician

Dell
06.2020 - 06.2021

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Rian Moyer-Morales