Rian Nelson
Lochbuie,CO
Summary
Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories and drafting proposals for potential customers. Trained to work in outside sales and direct inside environments. Driven to create new customers within short amount of time. Motivated to generate and increase sales while delivering top-notch customer care.
Overview
14
14
years of professional experience
Work History
Commercial Sales Representative
Southern Tire Mart
08.2022 - Current
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
- Collaborated with Government Team to create targeted customer base in Denver.
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Mentored junior sales representatives on best practices while fostering a collaborative team environment.
- Enhanced customer satisfaction rates by proactively addressing inquiries or issues before they escalated into larger problems.
- Provided exceptional customer service, addressing client concerns promptly and effectively.
Commercial Sales Specialist
Redburn Tire Company
03.2019 - 08.2022
- Developed sales tracking methods and managed analytics.
- Presented bids and contracts for potential clients to review during meetings.
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
- Used Excel to compile Fleet data and create visually appealing charts and graphs for reports and presentations.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Drafted, submitted and processed sales Invoices and DR's for orders received.
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures
- Investigated and resolved delicate situations involving product with values of up to $20,000
Road Service and Delivery Manager
A & E Tire
12.2017 - 03.2019
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Served as primary interface for onboarding new personnel, providing educational resources on service and delivery policies and establishing scheduling calendars.
- Supervised operations of 24-hour Roadside service
- Facilitated completion of deliveries and verified documentation.
- Coordinated new hire recruitment, training and development.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Planned delivery routes according to traffic, weather and types of delivery
Service Technician
A & E Tire
12.2016 - 11.2017
- Adhered to safety protocols and policies to reduce workplace hazards.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Completed routine tasks such as tire rotation and balancing.
- Serviced Trucks for expedient repair and minimal downtime.
- Handled 5 or more service calls per day on average, as well as After Hours On-Call
Restaurant Manager
Westrail Tap & Grill
01.2016 - 11.2016
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
Assistant Store Manager & Shop Manager
A & E Tire
01.2012 - 01.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Managed Shop flow to reduce wait times for over 20 trucks per day
Delivery Driver
A & E Tire
06.2010 - 01.2012
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Safely operated heavy lifting equipment such as fork lifts.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Assigned and recorded job Numbers for 10+ deliveries per shift
Education
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05.2006
Skills
- Product and service sales
- Data Management
- Organization and Time Management
- Decision Making
- Leadership
- Good Telephone Etiquette
- Time Management
- Planning and Coordination
- Dependable and Responsible
- Excellent Communication
- Customer Service
- Sales Presentations
- Cold-calling
Accomplishments
- Supervised team of 30 staff members.
- Successfully worked my way up from entry level tire position to Sales Associate throughout my time in tires.
- Achieved Top Sales Numbers in Colorado for STM through effectively navigating daily goals for my customers.
Timeline
Commercial Sales Representative
Southern Tire Mart
08.2022 - Current
Commercial Sales Specialist
Redburn Tire Company
03.2019 - 08.2022
Road Service and Delivery Manager
A & E Tire
12.2017 - 03.2019
Service Technician
A & E Tire
12.2016 - 11.2017
Restaurant Manager
Westrail Tap & Grill
01.2016 - 11.2016
Assistant Store Manager & Shop Manager
A & E Tire
01.2012 - 01.2016
Delivery Driver
A & E Tire
06.2010 - 01.2012
High School Diploma -
Wheat Ridge High School
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