Rian Osburn

• Developed strategic initiatives to optimize resource allocation and reduce operational costs.
• Mentored junior staff, fostering professional growth and enhancing team performance.
• Implemented data-driven decision-making processes to improve service delivery standards.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

•Addressed member inquiries regarding account details.

•ATM/Debit card issues, statements, copies of checks, stop payments, quote rates and payoff on loans, wire transfers and Home Banking.

• Process and fund consumer loans.

• Accurately and professionally open share, checking, certificates.

• IRA’s and other depository service accounts

• Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication skills.
• Managed multiple phone lines, prioritizing calls to enhance service delivery and minimize wait times.
• Educated customers on product features and services, driving engagement and informed decision-making.
• Trained new representatives in call handling techniques and best practices for improved team performance.

• Processed cash transactions accurately and efficiently to maintain financial integrity.
• Assisted in balancing cash registers at the end of shifts to ensure accuracy.
• Maintained organized cash office environment, adhering to security protocols and guidelines.
• Collaborated with team members to resolve discrepancies in cash handling procedures.