Summary
Overview
Work History
Education
Skills
My Hobby: Investing/finances
Certification
Interests
Timeline
Generic
Rian Pham

Rian Pham

Plano,TX

Summary

Im a hardworking and passionate 33-year-old job seeker with strong organizational skills. Eager to secure an entry-level position but capable of more. Ready to help the team achieve company goals and seek a full-time (will consider part time) position offering professional challenges utilizing interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player able to handle multiple projects simultaneously with precision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency through independent decision-making skills and sound judgment.

Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Always eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth in myself and others. Id feel id be a useful asset to your team in whatever endeavor we have to take on. Ty for your time!

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Chicken Maison
09.2023 - 01.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate account, cash drawers, and money safe.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Generated repeat business through exceptional customer service.
  • Handled escalated customer concerns with speed and knowledgeable support while immediately resolved issues with patrons by employing careful listening and communication skills to achieve optimal satisfaction and maintain long-term loyalty.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff moral to perform at peak efficiency and quality.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills and conducted regular meetings with staff to discuss performance and address any issues.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
  • Maximized quality assurance by completing frequent line checks.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Developed unique events and special promotions to drive sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handling the difficult situations like power outages or when unsavory people or guests that needed police involvement while keeping other guests and staff safe from any potential harm.

Bakery Assistant

Nothing Bundt Cakes
11.2022 - 10.2023
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted with kitchen prep work to help operations run smoothly and meet needs.
  • Worked to meet or exceed targets as in sales or upkeep
  • Sanitation of dishes and working area
  • Frosted products in prep for sale
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Bake products according to specifications, using mixers and ovens and examining finished product for quality
  • Lifted and moved items weighing over 75 pounds using proper lifting techniques.

Banquets Houseman/Banquet Server

Marriot Hotel
09.2016 - 06.2019
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Coordinated 100's of guest transportation as requested.
  • Filed maintenance work order forms to notify maintenance of needed repairs.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Maintained cleanliness of buildings and property.
  • Spread mulch and gravel in designated areas and removed debris and dead foliage, improving appearance.
  • Rearranged planting beds and flower gardens seasonally.
  • Served as back of the house server for events dozens of times and in study to be front house server
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained event cleanliness during service by promptly clearing dishes after each course.
  • Maintained flexible work schedule to meet event needs.
  • Responded to guest inquiries and requests promptly and courteously.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Server/Restaurant Busser

Chicken Masion
01.2014 - 02.2016
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables 100's of times to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.

Liquor Store Clerk

Liquer Mart
05.2013 - 01.2014
  • Received payments by cash, credit and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked probably 35 personal identifications during alcohol and tobacco sales a day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Doctor's Office Assistant

Revitalife Medical
01.2011 - 01.2012
  • Facilitated patient clinic by greeting and rooming patients.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Restocked each medical room with adequate supply of about 20 medications and supplies in preparation for patients.

Education

High School Diploma -

Redondo Union High School
Redondo Beach, CA
03.2011

Skills

  • Register, money handling & POS usage
  • Hospitality service proficiency
  • Stock management & product replenishment
  • Cross-departmental coordination
  • Adaptability & flexibility, Responsive to shifting priorities
  • Orientation & training
  • Recruiting & interviewing
  • Team leadership & Conflict resolution
  • Multitasking & organization
  • Staff supervision &Task delegation
  • Opening & closing oversight

My Hobby: Investing/finances

I'm an avid investor and real interested in finances. I love everything finances, i don't make money to go out and party to throw away. I'm mature in my goals and strive for them. I have a work over play attitude at this point and won't need to worry my employers about calling out holidays and events ig. Superbowl or music festival. ill always be ready to make more money to invest.

Certification

  • Online Assistant Manager/ Sexual Harrasment Training
  • Food handlers Certificate

Interests

  • Investing in all avenues (Stocks, Crypto, Metals ect) and my most proficient interest outside of my profession
  • DIY and Home Improvement
  • Cooking
  • Strategy Video Games
  • Surfing in my old state though out of practice
  • Paintballing and firearms shooting
  • Reptiles (own one of the biggest Gecko species in the world, also one of the biggest dog species in the world!)
  • Traveling


Timeline

Assistant Manager

Chicken Maison
09.2023 - 01.2025

Bakery Assistant

Nothing Bundt Cakes
11.2022 - 10.2023

Banquets Houseman/Banquet Server

Marriot Hotel
09.2016 - 06.2019

Server/Restaurant Busser

Chicken Masion
01.2014 - 02.2016

Liquor Store Clerk

Liquer Mart
05.2013 - 01.2014

Doctor's Office Assistant

Revitalife Medical
01.2011 - 01.2012

High School Diploma -

Redondo Union High School

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