Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rian Shearer

Gulf Breeze,FL

Summary

Friendly hospitality professional with background in various customer service settings. Knowledgeable about hotel operations, food service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a creative approach.

Overview

7
7
years of professional experience

Work History

Receptionist

Portofino Island Resort
03.2024 - Current
  • Engage with guests, suggesting local activities and assisting with all types of needs.
  • Make and confirm reservations with guests,
  • Update departmental procedures to utilize more recent technology.
  • Respond to inquiries from callers seeking information.
  • Manage multiple tasks and meet time-sensitive deadlines.
  • Conduct sales calls to incoming guests for inclusive Adventure Packages.
  • Process inventory shipments with appropriate accounting codes.
  • Create agenda for our monthly staff meetings.
  • Clean and organize the office and kitchen.

Barista

Fosko Coffee Barre
06.2023 - 03.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served baked goods, breakfast items, and crepes.

Customer Service Representative

Vera Water And Power
01.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, addressed concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls and emails with minimal wait and response times.
  • Provided excellent customer care by responding to requests, billing concerns, and technical difficulties on the company website in a timely and effective manner.
  • Trained new personnel regarding company operations, policies and services.
  • Submitted cash and check deposits and generated payment reports to record money received.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Worked with local charities and services to aid in arrangements and pledges on behalf of customers who struggled financially.

Lead Teacher

Kindercare
08.2021 - 07.2022
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Conferred with parents about student progress to boost family involvement and enhance student support.


Crew Member

Wendy's Restaurant
04.2018 - 06.2020
  • Worked front counter, drive-thru and other areas in a fast paced environment.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders and assist customers.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Science - Psychology

University of Idaho
Moscow, ID

High School Diploma -

Pensacola Catholic High School
Pensacola, FL
05.2020

Skills

  • Friendly and outgoing
  • Scheduling
  • Microsoft Office
  • Google Workspace
  • Critical Thinking
  • Conflict Resolution
  • Teamwork and Collaboration
  • Adaptable and Flexible

Timeline

Receptionist

Portofino Island Resort
03.2024 - Current

Barista

Fosko Coffee Barre
06.2023 - 03.2024

Customer Service Representative

Vera Water And Power
01.2023 - 05.2023

Lead Teacher

Kindercare
08.2021 - 07.2022

Crew Member

Wendy's Restaurant
04.2018 - 06.2020

Bachelor of Science - Psychology

University of Idaho

High School Diploma -

Pensacola Catholic High School

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