Summary
Overview
Work History
Education
Skills
Timeline
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Rian Whitmore Edens

Rian Whitmore Edens

Fayetteville,GA

Summary

Organized Medical Assistant with experience in healthcare. Adept at patient advocacy and insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Great in communication and team building.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Georgia Endovascular
10.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.

Patient Service Representative

Piedmont Urgent Care
01.2023 - 01.2024
  • Check in patients for their urgent care visit.
  • Assisted patients with filling out their patient history forms, consent forms and payment contract forms.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Improved patient satisfaction by efficiently registering patients and verifying insurance information.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.

Patient Service Coordinator

Emory Healthcare
03.2022 - 01.2023
  • Check in patients for their appointments.
  • Support doctors and clinical team with all administration
  • Contact the insurance company to verify patient coverage before visit.
  • Demonstrated exceptional customer service to foster a welcoming and professional environment for patients.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for

Night Auditor and Front Desk Agent

Comfort Inn Syosset
10.2020 - 03.2022
  • Responsible for checking in all guest that checked in after standard business hours and answering any questions
  • As well as auditing all guest information from the day and creating a completed report for management by the next morning. Assisted in making sure that nothing interfered with the comfort of the guests. Greeted visitors, accepted deliveries, collected payments, doing paperwork, answering inquiries and assisting the executive staff.

Education

High School Diploma -

Bayside High School

Skills

  • Professional phone etiquette

  • Exceptional communication skills

  • Articulate and well-spoken

  • Superior organization ability

  • Basic administrative knowledge

  • Customer service

  • Medical terminology knowledge

  • Patient scheduling

  • HIPAA compliance

  • Reliable team player

  • Data entry

  • Electronic health records

Timeline

Medical Assistant

Georgia Endovascular
10.2023 - Current

Patient Service Representative

Piedmont Urgent Care
01.2023 - 01.2024

Patient Service Coordinator

Emory Healthcare
03.2022 - 01.2023

Night Auditor and Front Desk Agent

Comfort Inn Syosset
10.2020 - 03.2022

High School Diploma -

Bayside High School

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