Riana Reid
Hollywood,FL
Summary
I have a year worth of experience at Publix as a front service clerk. 3 and a half months of experience with customers at cold stone creamery. I have 3 month experience with customers at subway. I also have 4 months worth of experience at Five Below. I was a daycare assistant at my high school, “South Broward High School” and in school I got my CDA in early education.
I can keep up with fast paste environments while maintaining great customer service skills. I am reliable and get tasks done with it's time frame with and without assistance.
Overview
3
3
years of professional experience
Work History
Retail Associate
Columbia Sportswear
11.2024 - 07.2025
- Processed transactions accurately using point-of-sale systems, enhancing customer satisfaction through efficient service.
- Collaborated with team members to achieve sales goals, fostering a supportive and productive work environment.
- Resolved customer inquiries and complaints promptly, ensuring positive resolutions to enhance loyalty.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Front Service Clerk
Publix
04.2023 - 06.2024
- Resolved customer complaints effectively, retaining customer loyalty through attentive service.
- Monitored store layout for compliance with safety standards, contributing to overall operational efficiency.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Server
Cold Stone Creamery
06.2022 - 09.2022
- I would sever customers ice cream and cash them out at the cash register. I would have to clean up the whole store when closing and make sure the store is always clean.
- Assisted in training new staff on menu items and operational procedures.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Handled cash transactions and balanced cash register at end of shifts.
Education
No Degree - Political Science
University of North Florida
Jacksonville, FL05-2028
High School Diploma -
South Broward High School
Hollywood, FL06.2024
No Degree - Political Science
Florida Gulf Coast University
Fort Myers, FLSkills
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
- Customer service
- Teamwork
School Club and Achievements
I was part of my high school’s student government club, HIP program/club, AWOM club, and also help assistant in the daycare for 2 hours every other day. I have my 45-hour CDA certification and I’m also CPR certified.
Additional Information
I am 19 years old and a sophomore in college. I am very hard working, and you can always depend on me to do what needs to be done. I did play sports in high school, so I can be quite active.
Timeline
Retail Associate
Columbia Sportswear
11.2024 - 07.2025
Front Service Clerk
Publix
04.2023 - 06.2024
Server
Cold Stone Creamery
06.2022 - 09.2022
No Degree - Political Science
University of North Florida
High School Diploma -
South Broward High School
No Degree - Political Science
Florida Gulf Coast University