Summary
Overview
Work History
Education
Skills
Timeline
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Rianasoa Andrianarison

Gaithersburg,MD

Summary

Dynamic Technology Manager with a proven track record at Fannie Mae, showcasing expertise in IT Asset Management and exceptional team collaboration. Spearheaded innovative solutions that significantly increased end-user satisfaction and reduced IT support tickets. Skilled in IT staff leadership, adept at fostering cross-functional team synergy and driving technical innovation.

Overview

9
9
years of professional experience

Work History

Technology Asset Manager - Lead Associate

Fannie Mae
10.2022 - 09.2024
  • Manage and connect machines in inventory to the network for techs to be able to remote in for employee laptop replacements.
  • Image an average of 80 machines daily in preparation for machine deployment.
  • Perform monthly audit of inventory for company legal compliance and to maintain accurate records.
  • Update status and track machines for accurate records in ServiceNow.
  • Scan and release Legal Hold machines monthly to inventory or retirement.
  • Prepare and assign/set up machines to new users for bi-weekly New Employee Orientation.
  • Schedule and meet users remotely for laptop refreshes/replacements to reach a weekly goal of 15 set ups.
  • Manage shipments of requested assets and supplies to various Fannie Mae locations.
  • Provide leadership and support for IT department such as the Executive Support, Market Room, and IT Help Desk team by keeping their inventory full and shipping needed assets.
  • Update status of incoming/outgoing large inventory counts through ServiceNow and CMDB.
  • Reduced IT support tickets by proactively addressing common issues daily.
  • Recruited and trained onboarding new team members.
  • Increased end-user satisfaction by establishing responsive support services for hardware and software issues.
  • Collaborated with cross-functional teams to identify technology needs and develop innovative solutions.
  • Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
  • Kept detailed track of asset maintenance to accurately portray data and reports.
  • Created documentation for each process such as Imaging, Legal Hold Release, and User Machine Replacements Script.

Tech Support/ Web Designer

Malagasy in USA (MUSA)
01.2020 - 10.2022
  • Designed user interface to meet client specifications,
  • Created wireframes and prototypes as part of the design process to facilitate clear communication of concepts between team members and clients alike.
  • Developed graphic and image assets for both content and digital marketing efforts.
  • Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
  • Facilitated orientation for MUSA members and provided tech support.
  • Compiled and edited videos for YouTube and podcast content.
  • Routinely tested website for ease of use, compliance, and accessibility to other platforms.

Middle School Math Teacher

Baltimore City Public School System
08.2019 - 08.2022
  • Developed strong parent-teacher relationships through consistent communication, resulting in better support for student needs.
  • Created a positive classroom environment that promoted respect, inclusivity, and personal responsibility among students.
  • Boosted student confidence and problem-solving skills through engaging group work exercises.
  • Contributed to school-wide initiatives by participating in curriculum development committees and professional development workshops.
  • Planned and prepared instructional activities that facilitate active and rigorous learning experiences for students.
  • Set goals each lesson to track and evaluate student academic progress.
  • Ensure compliance and consistency of school/district policies, procedures, and practices.
  • Implemented data-driven instruction, tailoring teaching methods to address individual student needs and improve overall performance.

Developmental/Remedial Tutor

Northern Virginia Community College
05.2015 - 06.2019
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Education

Bachelor of Arts - Computer Game Design

George Mason University
Fairfax, VA
12.2018

Skills

  • Team Collaboration
  • IT Asset Management
  • IT Compliance
  • Leadership and Training
  • IT Systems Support
  • Inventory Management

Timeline

Technology Asset Manager - Lead Associate

Fannie Mae
10.2022 - 09.2024

Tech Support/ Web Designer

Malagasy in USA (MUSA)
01.2020 - 10.2022

Middle School Math Teacher

Baltimore City Public School System
08.2019 - 08.2022

Developmental/Remedial Tutor

Northern Virginia Community College
05.2015 - 06.2019

Bachelor of Arts - Computer Game Design

George Mason University

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Rianasoa Andrianarison