Riana Vincent

• Reviewed job descriptions, compensation offers, and benefits during onboarding of new hires; assisted current employees with internal transfer requests and applications.
• Maintained accurate records with ATS, Workday, Scorecard tracking, and spreadsheets for current & termed employees.
• Compiled exit interview data for review by management and leadership.
• Processed and maintained open communication with applicants from hiring through onboarding for over 700 employees in 2023 while acting as a liaison with hiring managers.
• Attended Networking & Career Fairs within the community to build relationships and source candidates. Gained multiple interests at Colleges by sharing ilani's internship program with students, leading to hires.
• Coordinated monthly ilani hiring events while assisting with preliminary applicant resume review making position recommendations based on experience and merit, assisting with contingent offers, and entering all offers for tracking after the event.
• Assisted HCM Specialist with timely data updating within Workday.
• Maintained Workday candidate profiles by building positions/reqs and moved through systems hiring process.
• Provided administrative support for the Recruiting team while maintaining strong relationships with all departments, resulting in positive and productive collaborations.
• Reviewed employment laws with the legal team as needed.

• Promoted superior guest service to visitors and team members by creating a welcoming atmosphere, quickly building rapport and trust by providing answers to frequently asked questions, and escalating matters as needed.
• Provided administrative support for the HR Suite, other Department Managers, and Executives.
• Maintained data entry, correspondence, scheduling, phone calls, mass mailings, purchase requisitions, budget, and resolve work-related problems.
• Assisted Training Team during new hire orientation; employee documents, benefits overview, and aninteractive scavenger hunt.
• Cross-trained with Comp & Benefits team for FMLA, Total Rewards Benefits, and orientation while providing back-up to for the HCM Specialist to maintain employee files.

• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
• Analyzed customer needs and provided best options, upselling products and services.
• Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.

• Created new programs that resulted in increased productivity and customer satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Created and maintained all WSU Vancouver Alumni social media
• Identified target audience and developed optimized communication plans to engage and interest individuals.
• Helped with event planning process through meetings, walk-throughs and day-of execution.
• Maintained close communication with alumni, vendors and businesses regarding future events.

• Collaborated with Avantika to complete projects on tight deadlines.
• Incorporated fine oils and acrylics to create custom paintings and murals.
• Handled all delegated tasks, including gallery visits, photographing works and social media posts.

• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Improved patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Tracked and reported clients' progress based on observations and conversations.
• Applied effective time management techniques to meet keep clients on daily scheuldes.

• Prepared invoices, shipping documents and contracts.
• Resolved problems for clients regarding payments, billing and land rights.
• Used highly secure software provided by government resources to find client information.
• Obtained customer information from communication and entered it into WellMaster to update internal records.

• Awarded Leasing Consultant of the Quarter for Top Sales 2005, resulting in a fully paid trip to Las Vegas for a corporate-only meeting, and was honored at dinner.
• Maintained full occupancy by pre-lease apartments.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Encouraged prospective tenants to fill out applications after property tours.
• Obtained referrals from satisfied customers by regularly following up with established customers.

• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Exceeded personal and team sales goals within the Shoe Department.
• Built relationships with customers to encourage repeat business.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Performed inventory control, such as counting, and stocking merchandise.
• Monitored inventory levels in stockrooms and alerted management to any discrepancies.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

Volunteer:

VP WSU SW Chapter: Organize & host WSU viewing parties at Mahoney's through WSUAA SW Chapter (attendance each game is 50+ people); Organize yearly events and participate.

Walk & Knock Volunteer, Help to recruit volunteers for the food drive.

Founded ArtX at WSUV for local artist talks, student events and media posts.

Awards:

Outstanding Student of the Year - Fine Arts Dept WSUV(2018-2019)

Leasing Consultant of the Quarter for Top Sales