Rian Katherine Heinle
Bolivia,NC
Summary
Currently enrolled in fused glass, and a local who will strive to help the school grow. Have been employed by many different types of jobs and are willing to take on new task. Im friendly and easy to work with and know a variety of skills on a computer.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
College Hunks Hauling Junk & Moving
Wilmington, NC
09.2023 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
Head Teacher
Knowledge Beginnings
Acton , Massachusetts
01.2008 - 07.2017
- Developed and implemented school policies, procedures, and goals to ensure a safe learning environment.
- Monitored student progress on an ongoing basis and provided feedback to parents regarding academic performance.
- Ensured compliance with all applicable state and federal laws pertaining to education.
- Coordinated professional development activities for teachers in order to enhance their instructional skills.
- Facilitated the development of effective curriculum plans that meet the needs of individual students.
- Organized parent-teacher conferences as needed for student assessment purposes.
- Oversaw the selection and implementation of appropriate instructional materials and resources in classrooms.
- Maintained open communication channels with parents by responding promptly to inquiries or complaints.
- Actively sought out opportunities for professional growth through attending workshops or seminars.
- Organized and led activities to promote physical, mental and social development.
Cashier
Dollar Tree
Tynsboro, MA
08.2010 - 10.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Bachelor of Science - Marriage and Family Therapy
Mercyhurst University
Erie, PA05-2007
Skills
- Calendar Management
- Research
- Filing
- Bookkeeping
- Spreadsheet Management
- Document Control
- Invoice Processing
- Data Entry
- Scheduling
- Appointment Scheduling
- Typing
- Phone call answering
- Microsoft
Timeline
Administrative Assistant
College Hunks Hauling Junk & Moving
09.2023 - Current
Cashier
Dollar Tree
08.2010 - 10.2014
Head Teacher
Knowledge Beginnings
01.2008 - 07.2017
Bachelor of Science - Marriage and Family Therapy
Mercyhurst University
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