Riann Montoya
Hanford,CA
Summary
Dynamic QA Manager with a proven track record at enhancing product quality and customer satisfaction through agile methodologies and effective team building. Spearheaded risk-based testing strategies and optimized QA processes, achieving significant efficiency improvements. Excelled in mentoring and training, fostering a culture of continuous learning and collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
QA Manager
Lyons Magnus
2019.10 - Current
- Increased customer satisfaction with products by ensuring consistent quality across all platforms and devices.
- Streamlined bug reporting process, expediting resolution times for critical issues.
- Optimized test case coverage by identifying gaps in existing test plans and devising new strategies for comprehensive testing.
- Promoted continuous learning within the QA department through regular workshops and trainings focused on evolving industry best practices.
- Implemented risk-based testing strategies that prioritized high-risk scenarios, enabling efficient use of resources during tight deadlines.
- Managed cross-functional teams to ensure seamless coordination between QA, development, and support departments.
- Mentored junior team members, providing guidance and support to help them excel in their roles and contribute effectively to the organization.
- Developed training programs for junior QA analysts, improving their technical skills and proficiency in testing methodologies.
- Established a culture of collaboration within the QA department, fostering open communication channels among team members.
Production Supervisor
Leprino Foods
2018.01 - 2019.06
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Resolved production bottlenecks swiftly, applying problem-solving skills to maintain smooth operations.
Quality Supervisor
Leprino Foods
2008.10 - 2017.12
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Promoted a safety-first mindset among team members through regular training sessions on safe work methods and equipment usage protocols.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Maintained QA programs.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Championed lean manufacturing principles within the organization, resulting in significant waste reduction and cost savings.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Maintained testing equipment in good working order to effectively quality control for the production lines.
Lab Lead
Leprino Foods
2007.07 - 2008.10
- Supported research initiatives by providing expert knowledge and technical assistance on various projects as needed.
- Enhanced team productivity with thorough training and continuous support for junior lab assistants.
- Developed positive relationships with external clients through timely communication about test results and collaborating on problem-solving efforts when necessary.
- Managed inventory of lab supplies and chemicals, ensuring availability of necessary materials for timely completion of tests.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Education
Bachelor of Arts - Philosophy And Religious Studies
Fresno State University
Fresno, CA06.2003
Skills
- Agile methodologies proficiency
- Usability Testing Expertise
- Team Building and Motivation
- Training and Mentoring Abilities
- Change Management Techniques
- Employee Supervision
- Documentation Review
- Employee Training
- Employee Recruitment
- Defect tracking
- Problem-solving abilities
Certification
- CPR/AED Certification
- Better Process School
- PQCI
- Lean Manufacturing
- White Belt
- Safe Quality Food, SQF
Timeline
QA Manager
Lyons Magnus
2019.10 - Current
Production Supervisor
Leprino Foods
2018.01 - 2019.06
Quality Supervisor
Leprino Foods
2008.10 - 2017.12
Lab Lead
Leprino Foods
2007.07 - 2008.10
Bachelor of Arts - Philosophy And Religious Studies
Fresno State University
- CPR/AED Certification
- Better Process School
- PQCI
- Lean Manufacturing
- White Belt
- Safe Quality Food, SQF
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