Rianna Ash
Terre Haute,IN
Summary
Dynamic and results-driven professional with extensive experience as a Day Time Shift Manager at Idle Creek Rick's Garage. Proven track record in enhancing team productivity and customer satisfaction through effective employee training and relationship building. Skilled in cash handling and decision-making, consistently optimizing operations and fostering a positive work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Day Time Shift Manager
Idle Creek Rick's Garage
03.2019 - 10.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient garage processes and customer service best practices.
- Implemented workflow improvements that enhanced team productivity and reduced operational downtime.
- Coordinated shift schedules, optimizing labor allocation based on workload demands.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction ratings.
- Monitored inventory levels, ensuring timely restocking of essential supplies for seamless operations.
- Collaborated with management to develop strategic initiatives that improved service efficiency and profitability.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Sales Associate
Corey's Fine Footwear
03.2011 - 10.2017
- Provided exceptional customer service by assisting with product selection and addressing inquiries.
- Maintained accurate product inventory levels through regular audits and restocking procedures.
- Collaborated with team members to enhance store displays, improving visual merchandising standards.
- Trained new associates on sales techniques and customer engagement strategies to elevate store performance.
- Implemented promotional campaigns to boost sales and increase foot traffic in the store.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Bartender Shift Manager
Tee Pee Tavern
12.2009 - 11.2016
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service standards.
- Managed inventory levels, reducing waste through strategic ordering processes.
- Developed specialty drink menus, enhancing customer experience and increasing sales.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Education
Associate of Science - Applied Sciences
NWFSC
Niceville, FL05-2003
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Relationship
- Relationship building
Certification
Indiana Liquor license, Safe serve , CPR certified
Timeline
Day Time Shift Manager
Idle Creek Rick's Garage
03.2019 - 10.2025
Sales Associate
Corey's Fine Footwear
03.2011 - 10.2017
Bartender Shift Manager
Tee Pee Tavern
12.2009 - 11.2016
Associate of Science - Applied Sciences
NWFSC