Rianna Bracero
Maybrook,NY
Summary
Experienced Contract Manager and Administration Professional experienced in prioritizing projects and able to multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership.
Overview
11
11
years of professional experience
Work History
Assistant Contract Manager
GSH/Jaguar Land Rover North America
2018.01 - Current
- Perform budget management tasks both long term and short term
- Coordinate regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Prepare quarterly and yearly budgets
- Act in a back-up capacity in the Manager's absence
- Develop strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Assist with monthly fixed and variable income billing statements and organizing finances
- Overseeing large facilities projects, for third party vendors to ensure all work completed meets JLR standards
- Assist in management meetings, via PowerPoint presentations
- Monitor contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Successfully manage high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Successfully manage multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Streamlined billing processes by implementing efficient invoicing and payment tracking systems.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accuracy of billing information through regular audits and reconciliation efforts.
BDC Representative
Ramsey Nissan
2016.01 - 2018.01
- New and used Automotive Sales
- Established and maintained communications among team and Management
- Practiced disciplined organization to meet all weekly and monthly goals
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Identifying and resolving any issues in a fast-paced environment.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
BDC Representative
Rockland Nissan
2014.01 - 2016.01
- New and used Automotive Sales
- Established and maintained communications among team and Management
- Practiced disciplined organization to meet all weekly and monthly goals
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Identifying and resolving any issues in a fast-paced environment.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Employment Verification Specialist
Equifax
2014.08 - 2015.12
- Conducted thorough background checks on applicants, verifying previous employment history and references as needed.
- Enhanced the accuracy of employment verification by meticulously reviewing and cross-referencing applicant information.
- Managed multiple cases simultaneously, prioritizing workloads to meet deadlines without compromising quality or accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05.2026
Indian Hills High School
01.2010
Skills
- Proficient in Monroney Application
- Excel
- Microsoft Office
- Analytical Skills
- Problem-Solving
- Procurement Management
- Contract Administration
- Vendor relationships
- Operational Reporting
- Budget Planning
- Cost Control
- Dispute Resolution
Timeline
Assistant Contract Manager
GSH/Jaguar Land Rover North America
2018.01 - Current
BDC Representative
Ramsey Nissan
2016.01 - 2018.01
Employment Verification Specialist
Equifax
2014.08 - 2015.12
BDC Representative
Rockland Nissan
2014.01 - 2016.01
Bachelor of Science - Psychology
Southern New Hampshire University
Indian Hills High School
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