Music and Painting
Rianna Deyo
Property Management And Customer Service
Panama City,FL
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 6+ years of experience in Service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Reservations Agent
Book That Condo
Panama City Beach, FL
06.2020 - Current
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Developed and maintained courteous and effective working relationships.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Hostess
The Back Porch Seafood & Oyster House
Panama City Beach, FL
03.2019 - 06.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Service Representative/ Sales
A. Superior Air Conditioning
03.2017 - 02.2018
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on company systems, form completion and access to services.
- Contacted customers to return routine and general calls promptly.
- Facilitated communications through management of inbound and outbound customer calls.
Education
High School Diploma -
J.R Arnold Highschool
Panama City Beach, FL 08.2005 - 05.2009
Skills
Friendly service mentality
Telephone reservations
Customer engagement
Cancellation processing
Reservations assistance
Interests
Socialising
Books
Kayaking, Paddle Board, Canoeing
Timeline
Reservations Agent
Book That Condo
06.2020 - Current
Hostess
The Back Porch Seafood & Oyster House
03.2019 - 06.2020
Customer Service Representative/ Sales
A. Superior Air Conditioning
03.2017 - 02.2018
High School Diploma -
J.R Arnold Highschool
08.2005 - 05.2009