Summary
Overview
Work History
Education
Skills
Timeline
background-images

Rianna Freeman

Baltimore

Summary

Dynamic customer service professional with extensive experience at Savers Value Village and Forever 21. Proven track record in enhancing customer satisfaction through effective problem-solving and product knowledge. Skilled in retail operations and team collaboration, consistently driving sales and fostering customer loyalty. Adept at managing inquiries and ensuring optimal product availability.

Overview

3
3
years of professional experience

Work History

Savers Retail Customer Service Representative

Savers Value Village
02.2024 - Current

interact with customers to handle complaints, process orders, provide information about an organization’s products and advise customers by providing them with information about products or services. Processing orders, forms, applications, and requests made by customers. Keeping records of customer interactions, transactions, comments, and complaints

Forever 21 Sales Associate

Forever 21
02.2022 - 02.2024
  • As a sales associate my responsibility was to assists customers in finding the right product or service to suit their needs by explaining the benefits and uses of various items. Package the items for them to leave the store. Established relationships with customers to encourage repeat sale, check and credit card payments, Inform guests of current promotions and sales, etc.
  • Assisted customers in selecting products and ensured satisfaction by providing detailed product information.
  • Enhanced store appearance by organizing merchandise and maintaining clean displays.
  • Addressed customer inquiries and resolved issues to ensure positive shopping experiences.
  • Assisted in inventory management to ensure optimal stock levels and product availability.

Education

High School Diploma -

Loch Raven High School
Towson, MD
05-2024

Skills

  • Customer service
  • Retail operations
  • Product knowledge
  • Sales assistance
  • Team collaboration
  • Customer engagement
  • Problem solving
  • Communication skills

Timeline

Savers Retail Customer Service Representative

Savers Value Village
02.2024 - Current

Forever 21 Sales Associate

Forever 21
02.2022 - 02.2024

High School Diploma -

Loch Raven High School
Rianna Freeman