Rianna Griffiths
Malden,MA
Summary
Proven customer service expert from Petsmart, knowledgeable in conflict resolution and POS system operations. Enhanced customer satisfaction at AutoZone by implementing effective strategies and streamlining inventory and risk management. Trained Wendy's staff, improving service quality and efficiency, while showcasing exceptional time management and multitasking abilities, demonstrating a blend of hard and soft skills. While at Salem State, developed strong analytical and data processing knowledge leveraging strengths such as operations, risk, and quality management.
Overview
4
4
years of professional experience
Work History
Cashier
Petsmart
05.2023 - Current
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted approximately 1,000 customers per week with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided additional sales of donations for charity events maintaining store goal of 1 donation every 10 customers or less.
Associate
AutoZone
10.2022 - 04.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
Crew Member
Wendy's
03.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained speed of 1.5 minutes per customer
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Promotion for most sales in state of Massachusetts during time of service
Education
BBA - Analytics And Management Science
Salem State University
Salem, MA06-2026
High School Diploma -
Mystic Valley Regional Charter School
Malden, MA06-2022
Skills
- Time management skills
- Cash handling
- Customer service excellence
- POS system operations
- Staff training
- Multitasking and organization
- Analytical and data processing knowledge
- Risk management
- Quick Decision making
- Workflow experience
Relevant Courses
- Principles of Finance
- Principles of Quality Management
- Operations and Logistics Management
- Financial Accounting
- Managerial Accounting
- Organizational Behavior
- Managerial Decisions and Risk
- Intro to Info Systems
- Quantitative Analysis
Timeline
Cashier
Petsmart
05.2023 - Current
Associate
AutoZone
10.2022 - 04.2023
Crew Member
Wendy's
03.2021 - 09.2021
BBA - Analytics And Management Science
Salem State University
High School Diploma -
Mystic Valley Regional Charter School
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