Summary
Overview
Work History
Education
Skills
Timeline
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Rianna Kelpe

Rianna Kelpe

Denver,CO

Summary

High performing Account Manager with over 15 years of experience working for both startup and enterprise companies. Proven track record of developing strategies to grow existing customer base and successfully met or exceeded quota goals.

Overview

12
12
years of professional experience

Work History

Account Manager

PlexTrac
Denver, CO
02.2025 - Current
  • Analyzed client data and identified opportunities for growth.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Solicited feedback from customers on their experience with products or services.
  • Developed successful customer relationships to boost sales opportunities.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Support 70 accounts totaling $3M ARR

Sr. Enterprise Account Manager

Freshpaint
Denver, CO
11.2023 - 08.2024
  • Worked closely with healthcare marketing teams (CMOs & Compliance Officers) to leverage Freshpaint's suite of tools to keep them HIPAA compliant.
  • Second Account Management hire after closing on their Series A funding. Four total account managers hired by 2024, at which point the company had secured Series B funding.
  • Managed 30 enterprise accounts totaling $3M ARR. Largest accounts included WebMd, UNC Health, University of Washington, Hy-Vee and EyeCarePartners.
  • Met or exceeded expansion and renewal quotas, closing over $100k in expansion for 3 consecutive quarters.
  • Typical expansion deal was $50k. Average renewal size was $100k.
  • Attained 100% retention within my BoB.

Enterprise Customer Account Manager

Coralogix
Denver, CO
03.2021 - 11.2023
  • First Account Management hire after closing on their Series C funding. Ten total account managers hired by 2023, at which point the company had secured Series D funding. 70th overall hire out of 350 global employees.
  • Managed a BoB of 80 US-based accounts totaling $7M ARR. The largest accounts I managed were OneTrust, Nylas, Outreach.io, MasterClass and TradeWeb.
  • Attained 141% of my expansion quota and retained 96% of my renewals.
  • Average deal size was $75-100k. Average expansion size was $30-$50k.

Senior Customer Success Manager

WhiteHat Security (Synopsys)
Denver, CO
05.2019 - 03.2021
  • Worked cross-functionally to complete renewals, expansions, and onboarding sessions for a dedicated book of 40 accounts totaling $3.5M ARR. Largest accounts included: Enterprise Holdings, Lands' End, CDW, and BlueCross/BlueShield of Kansas City.
  • Average renewal size was $100k and average expansion was $50-75k.
  • Q3 2019 - Recipient of Highest Gross Retention Award for renewing 96% of my BoB. Team size was 20 CSMs.

Senior Customer Success Manager

SendGrid (Twilio)
Denver, CO
05.2016 - 05.2019
  • Joined as the 3rd Sr. CSM at SendGrid, prior to the acquisition by Twilio in 2019.
  • Provided product demos and email consulting as part of onboarding and ongoing efforts to successfully manage a dedicated book of business of 40 accounts at $2M ARR. Top accounts in my BoB included: Minted (Intuit), Quickbooks (Intuit), Medium and Flipboard.
  • Consistently met or exceeded quarterly renewal and expansion quota. Typical renewal size was $50-125k. Expansions ranged $10k-50k.
  • Q4 2017 Achievement Award for highest retention and most closed expansion. Team size was 20 CSMs.
  • Completed on-site QBRs with top accounts.

Account Manager

Nasdaq
San Francisco, CA
03.2013 - 04.2016
  • Worked closely with Investor Relations teams to maintain IR websites and coordinate logistics for quarterly earnings calls for both Nasdaq and NYSE-listed customers.
  • 2014 Retention Award Winner for retaining 98% of my BoB. Team size was 40 account managers.
  • 2015 Service Award Winner for my work on the Twitter IR Website redesign ($20k expansion).
  • Consistently met or exceeded $50k quarterly expansion quota (averaged closing $100-150k each quarter)
  • Managed 9 of Nasdaq's largest West region customers: Facebook, Twitter, GoPro, Clorox, Mattel, Intel, Expedia, LinkedIn, and Matson.

Education

Bachelor of Arts - Sociology

University of Washington
Seattle, Washington
06.2008

Skills

  • CRM proficiency - Salesforce & Hubspot
  • Teamwork and Cross-functional Collaboration
  • Experience with Full-cycle enterprise sales process
  • Contract Negotiation
  • Pipeline Management
  • Project Management
  • Client Relationship Building
  • Process creation and improvements
  • Excellent Communication

Timeline

Account Manager

PlexTrac
02.2025 - Current

Sr. Enterprise Account Manager

Freshpaint
11.2023 - 08.2024

Enterprise Customer Account Manager

Coralogix
03.2021 - 11.2023

Senior Customer Success Manager

WhiteHat Security (Synopsys)
05.2019 - 03.2021

Senior Customer Success Manager

SendGrid (Twilio)
05.2016 - 05.2019

Account Manager

Nasdaq
03.2013 - 04.2016

Bachelor of Arts - Sociology

University of Washington

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