Summary
Overview
Work History
Education
Skills
Timeline
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Rianna Matthews

London,UK

Summary

An experienced and articulate communicator with strong writing, speaking skills; able to write clearly and persuasively in many formats for different audiences. Organized and detail-oriented with the ability to manage many projects simultaneously without compromising accuracy or efficiency. Passionate about public affairs and effective communication.

Overview

2
2
years of professional experience

Work History

Access Hub Co-Ordinator

Nexus Health group
London, UK
08.2022 - Current
  • Led a helpline for vaccination and nurse appointment bookings for high-risk older customers, which led to a 25% increase in immunization rates due to simple explanation led by understanding support
  • Scheduled and maintained appointment schedules, resulting in a 90% accuracy of the booking system
  • Directed and provided training to staff on various patient engagement tactics which decreased the number of complaints from patients by 25% with an increased overall patient satisfaction score
  • Proactively managed online reputation by managing the website content to provide accurate and current information for patients
  • Developed and implemented patient satisfaction surveys, causing an increase of 20% in overall scores from one year

Education

Bachelor of Arts - English Literature and Philosophy

Cardiff University
Cardiff, UK

Skills

  • Innovation and Creativity
  • Customer Service
  • Attention to Detail
  • Performance Management
  • Task Prioritization
  • Problem-Solving
  • Effective Communication
  • Analytical Thinking
  • Recordkeeping
  • Time management abilities
  • CRM Software
  • Written Communication
  • Crisis Management
  • Administrative Support

Timeline

Access Hub Co-Ordinator

Nexus Health group
08.2022 - Current

Bachelor of Arts - English Literature and Philosophy

Cardiff University

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Rianna Matthews