Rianna Newsome
Phoenix,AZ
Summary
Customer-focused professional with 4 years of experience delivering exceptional service and fostering positive interactions. Proven ability to identify and resolve complex issues, ensuring smooth and efficient processes. Possess strong communication skills, effectively explaining information to diverse audiences. Eager to leverage these skills and passion for customer experience to excel as a Customer Experience Coordinator at Liquid IV, contributing to the company's growth.
Overview
6
6
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm
03.2022 - 01.2024
- Enhanced Customer Experience: Provided prompt and empathetic support to policyholders after auto accidents, ensuring a smooth claims resolution process.
- Investigated and Resolved Claims: Thoroughly analyzed accident details and communicated effectively with all parties involved to determine fair and timely settlements.
- Maintained Accuracy and Efficiency: Processed claims accurately and efficiently, meeting deadlines and ensuring compliance with company policies.
- Collaborated with Teams: Worked effectively with internal teams, including repair shops and medical providers, to ensure smooth claim
Administrative Assistant
Black Family And Child Services
06.2020 - 09.2022
- Enhanced Donor Experience: Resolved donor inquiries promptly and professionally via email, phone, and in-person interactions, ensuring clear and timely communication for a positive experience.
- Streamlined Operations: Implemented new administrative procedures that improved workflow efficiency by 15%, leading to a smoother experience for staff and volunteers at the non-profit.
- Effective Collaboration: Supported staff and volunteers by managing requests efficiently, fostering a positive and collaborative work environment.
- Increased Volunteer Engagement: Managed volunteer recruitment and onboarding processes, leading to a 30% increase in volunteer participation.
Enrollment Specialist
South Mountain Community College
07.2018 - 08.2019
- Managed simultaneous tasks including responding to emails, phone calls, and chat messages, while assisting with order processing and resolving fulfillment issues, demonstrating effective multitasking abilities in a fast-paced environment.
- Increased new student enrollment by 25% through targeted outreach initiatives and personalized assistance during the application process.
- Improved retention rates by 15% through proactive academic advising and tailored support services for at-risk students.
Education
Bachelor of Science - Digital Audience
Arizona State University
Tempe, AZ12.2023
Associate of Arts -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ08.2019
Skills
- Clear & Concise Communication: Possess strong written and verbal communication skills, effectively explaining complex information and actively listening to understand customer needs
- Attention to Detail & Accuracy: Possess a keen eye for detail and prioritize accuracy in all tasks, ensuring error-free communication and efficient customer service
- CRM Savvy: Utilized CRM software to manage customer data and inquiries, streamlining support processes
- Efficient problem-solving by identifying and resolving customer issues promptly and accurately
- Maintaining positive relationships with customers by demonstrating a commitment to providing accurate and reliable information
Timeline
Claims Adjuster, Automobile and Casualty
State Farm
03.2022 - 01.2024
Administrative Assistant
Black Family And Child Services
06.2020 - 09.2022
Enrollment Specialist
South Mountain Community College
07.2018 - 08.2019
Bachelor of Science - Digital Audience
Arizona State University
Associate of Arts -
Maricopa Community Colleges - South Mountain Community College
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