Rianna Plas
Bradenton,FL
Summary
Dynamic Deli Clerk with a strong work ethic and exceptional customer service skills, honed at Publix Supermarkets. Expert in meat slicing and food safety, I consistently enhanced customer satisfaction through personalized service and efficient order fulfillment, contributing to a 20% increase in deli sales through creative merchandising and effective inventory management. Ensuring customers come back from a satisfied experience.
Overview
16
16
years of professional experience
Work History
Deli Clerk
Publix Supermarkets
02.2010 - 01.2026
- Assisted customers with product selections and inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of deli display cases to ensure food safety compliance.
- Utilized slicing machines and scales to ensure precise meat and cheese portions.
- Stocked deli items regularly to maintain inventory levels and ensure freshness.
- Collaborated with team members to manage daily operations during peak hours effectively.
- Learned proper food handling techniques to adhere to health regulations in the workplace.
- Prepared specialty sandwiches according to customer orders, ensuring quality standards were met.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
- Implemented creative display techniques for deli items, increasing sales through visual appeal.
- Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
- Downstack , trucks and rotated product and coolers to ensure freshness.
- Helped manage the inventory for inventory accuracy.
- Help the management team by printing off our daily production tasks and using the system to check for sales and increase and decrease our production based off of sales.
Education
GED -
Elyria High School/lorrain Comunity Collage
Elyria, OH/lorrain,OHSkills
Customer service
Timeline
Deli Clerk
Publix Supermarkets
02.2010 - 01.2026
GED -
Elyria High School/lorrain Comunity Collage