Rianna Ramos
Honolulu,HI
Summary
Industrious Manager with 4+ years experience, dedicated to keeping operations efficient and smooth by delivering successful sales profits, team management at all levels, and exceptional customer service. Experienced in administering budgets, operational needs, overseeing clientele and solving routine and complex problems. Proactive in capturing new customers and business opportunities.
Overview
10
10
years of professional experience
Work History
Center Manager
Servcorp
07.2022 - 02.2024
- Managed daily operations for optimal efficiency, resulting in improved sale revenue generation by $20,000 and higher customer account retention rates.
- Responsible for maintaining 300+ positive client relationships and acts as liaison with contracted clients.
- Maintains accurate client records, keeping track of any contract updates or renewals, personal banking information, billing information, or sensitive client contact information.
Transportation Security Officer
Transportation Security Administration
01.2020 - 03.2022
- Maintains high level of customer service and communication while using required observation and security techniques daily.
- Monitored security checkpoints for compliance with applicable security protocols.
- Maintained efficient flow of 1,000+ travelers through checkpoints by promptly and effectively performing necessary security procedures.
Office Manager
Louca Chiropractic
06.2014 - 06.2021
- Administrative support, multitasking, organizational abilities, and handling of client confidential insurance billing information
- Corresponds with patients through phone, e-mail, and in-person to schedule appointments and answer inquiries within high-volume environment.
- Created, maintained and updated filing systems for paper and electronic documents.
Assistant Manager
Rue 21
11.2017 - 05.2019
- Devoted to business growth and profits by properly managing store to ensure it ran smoothly, cleanly, and met daily sales goals.
- Assisted in recruiting, interviewing, hiring, and onboarding 12+ new employees to maintain adequate staffing levels.
- Scheduled weekly staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Bachelor of Arts - Homeland Security, Cyber Security, Emergency Mgmt
SUNY At Albany
Albany, NY05.2019
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong conflict resolution skills, and problem-solving skills
- Planning, prioritizing, delegating and multitasking abilities
- Excellent verbal communication skills, and writing skills
- Critical thinking ability & analytical skills
- Ability to work independently and collaborate with others
- Integrity and reliability
- Staff Hiring
- Account Management
- Staff Leadership
- Facility Management
Timeline
Center Manager
Servcorp
07.2022 - 02.2024
Transportation Security Officer
Transportation Security Administration
01.2020 - 03.2022
Assistant Manager
Rue 21
11.2017 - 05.2019
Office Manager
Louca Chiropractic
06.2014 - 06.2021
Bachelor of Arts - Homeland Security, Cyber Security, Emergency Mgmt
SUNY At Albany
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