Rianna Robles
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA Med-surg
Banner University
11.2023 - 02.2024
- Improved patient comfort by providing compassionate and attentive care.
- Receive report on all patients in pod.
- Maintain documentation of vitals, accuchecks, care, and treatment.
- Assist in patient care, call lights, phones.
Care Professional
Home Instead
02.2023 - 11.2023
- Assist clients with daily living activities
- Enhanced patient satisfaction by providing personalized care and attentive support.
- Update documentation and reports detailing clients activities, care actions, and health management.
Medical Receptionist
Arizona Dermatology
09.2021 - 09.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Headquarters
Arizona Army National Guard
03.2020 - 09.2021
- Communicated throughout different levels of command to ensure all missions were tracked and covered
- Maintain trip tickets and closure reports, through Excel to track service members, missions and mission locations
- Ensured mission success with thorough planning and coordination of logistical support for company operations.
Front Office Receptionist
Affiliated Dermatology
06.2019 - 03.2020
- Enhanced customer satisfaction by providing timely and accurate information in response to inquiries.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
Customer Service Rep & Insurance Agent
Westgate Insurance Agency
03.2018 - 06.2019
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Associate of Science - Surgical Technology
Pima Medical Institute
04.2024
High School Diploma -
Valley Vista High School
05.2015
Skills
- Aseptic Techniques
- Patient confidentiality
- Compassionate Care
- Patient Observation
Certification
- Property and Casualty License
- BLS Certificate
Military Service
Arizona Army National Guard, 2015-10-27, 2021-10-27
Timeline
PCA Med-surg
Banner University
11.2023 - 02.2024
Care Professional
Home Instead
02.2023 - 11.2023
Medical Receptionist
Arizona Dermatology
09.2021 - 09.2022
Headquarters
Arizona Army National Guard
03.2020 - 09.2021
Front Office Receptionist
Affiliated Dermatology
06.2019 - 03.2020
Customer Service Rep & Insurance Agent
Westgate Insurance Agency
03.2018 - 06.2019
Associate of Science - Surgical Technology
Pima Medical Institute
High School Diploma -
Valley Vista High School
Similar Profiles
Francesca GeramianFrancesca Geramian
Medical Intensive Care Unit Nurse at Banner UniversityMedical Intensive Care Unit Nurse at Banner University
Janice ArmentaJanice Armenta
Phlebotomy Student at Banner University Medical Center SouthPhlebotomy Student at Banner University Medical Center South
Emily DoernEmily Doern
Patient Care Nursing Assistant at Banner University Medical CenterPatient Care Nursing Assistant at Banner University Medical Center
Noemi RiveraNoemi Rivera
PCA Med Surg/Tele at Abrazo West CampusPCA Med Surg/Tele at Abrazo West Campus
Makeda OmissMakeda Omiss
Patient Care Technician Med Surg Unit at Mount Sinai West HospitalPatient Care Technician Med Surg Unit at Mount Sinai West Hospital