Summary

Overview

Work History

Education

Skills

Timeline

Rianna Rudd

Melbourne,FL

Summary

Leverages cross-channel communication and conflict resolution to elevate customer experiences. Proven track record in leading initiatives that enhance customer satisfaction and retention. Cultivates strong relationships and identifies process improvements, directly contributing to team performance and corporate goals.

Overview

years of professional experience

Work History

Account Lead / Manager

InFocus Solutions

Remote, USA

05.2025 - Current

Lead customer experience initiatives, managing high-volume customer interactions across phone, email, and digital channels.
Act as a bridge between customer needs and internal processes, helping improve overall customer satisfaction and retention.
Identify recurring customer issues and work to improve response consistency, workflows, and resolution quality.
Support team performance by guiding communication standards, customer handling, and response quality.
Managed cross-functional collaboration between departments for streamlined operations.
Facilitated regular meetings to align team objectives with corporate strategy.
Coordinated client feedback sessions to refine service offerings and customer satisfaction.

RV Sales Specialist

Lazydays

Ft. Pierce, Florida

06.2023 - 05.2025

Led daily operations across sales, service, and parts departments, ensuring a seamless end-to-end customer experience.
Managed a high volume of inbound and outbound customer inquiries, delivering consistent, high-quality support and sales experiences.
Managed online sales inquiries, provided exceptional service that increased customer engagement.
Identified customer objections and friction points, adjusted communication strategies to enhance resolution rates.
Conducted training sessions on product knowledge, equipping team to deliver superior service and sales support.

Customer Experience Representative

Pair Eyewear

Remote

10.2022 - 06.2023

Delivered exceptional customer service by actively listening to inquiries and resolving issues promptly.
Resolved complex customer escalations with empathy, enhancing satisfaction through effective conflict resolution.
Built strong relationships with customers, increasing loyalty and repeat business through personalized interactions.
Managed customer inquiries through phone, email, and live chat.
Handled orders and returns efficiently, ensuring smooth transactions within the system.
Maintained accurate records of customer interactions and transactions.

RV Sales Associate

Giant Recreation World

Palm Bay, Florida

11.2019 - 10.2022

Consistently ranked as the top-performing RV sales associate in the company, exceeding sales targets and revenue goals.
Guided customers through the full purchase process, from initial consultation to delivery, ensuring a smooth and positive experience.
Collaborated with service, finance, and marketing departments to facilitate seamless purchasing process and improve customer satisfaction.
Processed sales transactions, enhancing customer satisfaction and streamlining purchase experience.

Optical Manager

Vision Source / Aker Eye Center

Titusville, Florida

01.2011 - 11.2019

Achieved and exceeded sales goals by delivering tailored product recommendations and upselling eyewear and accessories.
Collaborated with team members to achieve sales targets, enhancing overall store performance.
Handled escalated customer issues, resolving conflicts and maintaining satisfaction.
Cultivated strong customer relationships, driving repeat business and elevating customer satisfaction.
Supervised daily operations of optical department at Vision Source.
Oversaw inventory management and ordering processes for eyewear products and supplies.
Ensured compliance with health and safety regulations in optical practices.
Coordinated patient appointments and managed scheduling efficiently.

Optical Sales Associate

U.S Vision

Melbourne, Florida

02.2007 - 01.2011

Assisted customers with product selections and optical needs.
Greeted customers and provided product information.
Resolved customer inquiries and concerns effectively and promptly.
Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
Provided support during eye exam procedures as needed.
Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.