Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rianna Saldaña

Summary

Dynamic and personable hospitality professional with over 5 years of experience in fine dining and customer service. Proven ability to excel in high-volume environments, consistently achieving sales growth, enhancing customer experiences, and promoting team collaboration. Eager to leverage strong interpersonal, presentation, and consultative skills to transition into the financial services sector, contributing to organizational growth and client well-being. Committed to delivering exceptional service and fostering positive relationships in every interaction.

Overview

4
4
years of professional experience

Work History

Head Trainer

Morton's the Steakhouse
05.2024 - Current
  • Developed and implemented training programs to enhance staff performance and operational efficiency.
  • Mentored junior trainers, fostering skill development and knowledge sharing within the team.
  • Evaluated training effectiveness through assessments and feedback, ensuring continuous improvement of content and delivery.
  • Collaborated with management to identify training needs aligned with organizational goals and employee development plans.

Bartender

Morton's The Steakhouse
05.2023 - Current
  • Maintained in-depth knowledge of premium wines, steakhouse pairings, and seasonal cocktail menus.
  • Upsold premium wine and spirit selections, contributing to increased average check totals and overall sales revenue.
  • Trained and mentored new bartenders and servers on service standards, cocktail recipes, and fine-dining etiquette.
  • Crafted signature cocktails and curated wine selections to enhance guest dining experiences.

Server

Morton's The Steakhouse
03.2022 - Current
  • Memorized over 100 food and wine items, contributing to a 10% increase in sales.
  • Built rapport with guests through personalized recommendations and exceptional service.
  • Boosted restaurant ratings by 23% through outstanding hospitality and attentiveness.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.

Restaurant Host

Morton's The Steakhouse
06.2021 - 03.2022
  • Managed reservations and organized seating for a 68-table dining room.
  • Balanced table assignments for servers and maintained communication to foster teamwork.
  • Greeted and assisted over 200 guests nightly with professionalism and warmth.
  • Trained and mentored new staff on service standards and operational procedures.

Education

Bachelor of Arts - Psychology, Minor in Communication

Baruch College - Weissman School of Arts And Sciences, CUNY
New York, NY
12.2025

Skills

  • Proficient in client relations
  • Mentoring
  • Customer engagement in sales
  • Leadership development
  • Strong interpersonal skills
  • Technical proficiency
  • Effective time management
  • Strong focus on accuracy
  • Strategic issue analysis
  • Experienced in Excel and other Office tools

Accomplishments

  • Top Sales Performer Award (2022-2025)

Consistently exceeded monthly sales targets by recommending high-value wine and spirits pairings, ranking in the top 5% of staff performance.

  • Highest Customer Satisfaction Scores (2023-2025)

Highlighted in guest feedback and reviews for attentiveness, problem-solving, and creating memorable client experiences.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Head Trainer

Morton's the Steakhouse
05.2024 - Current

Bartender

Morton's The Steakhouse
05.2023 - Current

Server

Morton's The Steakhouse
03.2022 - Current

Restaurant Host

Morton's The Steakhouse
06.2021 - 03.2022

Bachelor of Arts - Psychology, Minor in Communication

Baruch College - Weissman School of Arts And Sciences, CUNY

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