Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rianna Tafoya

Farmington,NM

Summary

Operational professional with robust background in driving business success through strategic initiatives and operational improvements. Known for fostering collaborative environments and achieving significant results, adapting swiftly to evolving business needs. Possesses keen analytical skills and strong leadership capabilities valued by employers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food and Beverage Director

Sunray Park And Casino
02.2022 - Current
  • Directed food and beverage operations, ensuring exceptional guest experiences and adherence to quality standards.
  • Ordered inventory based on projections and sales history.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Managed budgeting and forecasting for food and beverage departments, optimizing resource allocation and cost control.
  • Developed and implemented innovative menu designs, enhancing customer satisfaction and driving sales growth.
  • Led training programs for staff, improving service quality and operational efficiency across all dining venues.
  • Oversaw compliance with health regulations, ensuring safe food handling practices throughout all operations.
  • Analyzed financial reports to identify areas of opportunity for increasing profitability while managing expenses effectively within budget constraints.
  • Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
  • Ensured consistent delivery of safe, high-quality food items by enforcing proper handling practices among kitchen staff members.
  • Boosted overall revenue by streamlining operations and optimizing staff productivity through effective scheduling and task delegation.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.

Manager

Chili's
07.2016 - 12.2021
  • Performed continuous evaluations of business operations to effectively align workflow for optimal area coverage and guest satisfaction.
  • Applied knowledge of previous needs and forecasted business levels to estimate required supplies on weekly basis.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw personnel and sales in real time to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify, remedy and prevent any violations immediately.
  • Performed at the top tier based on individual scores recorded daily per shift by BRINKER.
  • Oversaw front of house to heart of house operations thoroughly.
  • Training, hiring and terminating team members when necessary.
  • Maintained a staff of 20 team members per shift, and up to 60 in total.
  • Oversaw daily operations, ensuring exceptional guest experiences and operational efficiency.
  • Mentored staff, fostering a culture of teamwork and high performance in fast-paced environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Responsible for daily operations such as opening, closing, inventory, ordering, cash handling, LOOMIS.
  • Complied with all local, State and Federal laws and ensured all team members were compliant.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Assistant Manager

Wecks
03.2014 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Legal Assistant

James W. Giese Law Office
04.2013 - 02.2014
  • Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.
  • Processed summons, subpoenas, appeals and motions.
  • Supported a team of two attorneys with generating and filing of pleadings, motions and various court documents.
  • Conducted client interviews and all client intake services.
  • Processed all assigned cases according to company and client service level agreements.
  • Managed communication with courts regarding status of petitions and granted orders.
  • Drafted various court documents, invoices and enclosures at attorneys' request.
  • Drafted legal complaints, summons and interrogatories.
  • Managed case files and maintained organization of legal documents to ensure efficient retrieval.
  • Conducted legal research to support attorneys, improving case preparation and strategy development.
  • Coordinated client meetings and maintained schedules for attorneys, optimizing workflow efficiency.
  • Assisted in trial preparation by compiling evidence and preparing exhibits for presentation.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Drafted correspondence and legal documents with high attention to detail, enhancing communication accuracy.
  • Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.

Education

High School Diploma -

Adison High School
Online
01.2008

Skills

  • Food and beverage operations
  • Labor management
  • Sanitation standards
  • Food presentation
  • Hospitality management
  • Banquet operations
  • Staff leadership
  • Food safety compliance
  • Waste reduction
  • Budget development
  • Calm and pleasant demeanor
  • Operational efficiency
  • Scheduling staff

Accomplishments

  • Supervised team of 70 or more staff members.
  • Reduced food waste by 4% through effective life cycles including receiving, prep, measurements and waste documentation.
  • Operated the highest grossing sales year for three consecutive years while maintaining quality and overhead costs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Selected for Women taking the lead. A program for rising managers in the Nation being 1 of 10 selected Nationwide based on performance.

Certification

ServSafe Manager Certification- expires in 2027

Alcohol Server's License- Expires in 2026

Timeline

Food and Beverage Director

Sunray Park And Casino
02.2022 - Current

Manager

Chili's
07.2016 - 12.2021

Assistant Manager

Wecks
03.2014 - 07.2016

Legal Assistant

James W. Giese Law Office
04.2013 - 02.2014

High School Diploma -

Adison High School

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