Rianna Nicole Bustillos
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mutual of Omaha Mortgage
11.2021 - 11.2023
- Educated borrowers on reverse mortgage
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
VOE Processor
Veri-Tax
10.2016 - 05.2021
- Verified borrower information including income, assets, liabilities and employment history.
- On contract with multiple lenders
- Prepared closing documents for approved loans according to company procedures.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
Juicer
Nekter Juice Bar Inc.
12.2017 - 05.2019
- Provided customer service at the counter when needed, including taking payments and answering questions about menu items.
- Prepared juices by blending fruits and vegetables using a juicer.
- Maintained a clean work environment throughout shifts by wiping down surfaces regularly.
- Measured ingredients according to recipes for various juices.
Sales Associate
Forever 21
05.2015 - 01.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintain appearance of multiple floors and departments.
- Maintained cleanliness of store environment including floors, windows, displays.
Administrative Assistant
Lincoln Financial
04.2015 - 11.2015
- Stack auto loan packages for funding
- Market new campaigns for promotions with dealerships
- Assist with gap warranty, and GPS sales
- Accounts payable-receivable
Education
General Education, Dance -
High School Diploma
El Modena High School
Skills
- Positive and professional
- Complaint resolution
- Inbound and Outbound Calling
- Scheduling
- Information Security
- Bilingual-English & Spanish
- Active listening
- Microsoft Excel
- Excellent Customer service
Timeline
Customer Service Representative
Mutual of Omaha Mortgage
11.2021 - 11.2023
Juicer
Nekter Juice Bar Inc.
12.2017 - 05.2019
VOE Processor
Veri-Tax
10.2016 - 05.2021
Sales Associate
Forever 21
05.2015 - 01.2016
Administrative Assistant
Lincoln Financial
04.2015 - 11.2015
El Modena High School
General Education, Dance -
High School Diploma
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