Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rianne Wise

Fort Wayne,IN

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

10
10
years of professional experience

Work History

PH Procedure Scheduler

Parkview Health
05.2019 - Current
  • Improved office workflow by collaborating with colleagues, departments and a variety of different doctor offices on best practices for scheduling processes.
  • Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
  • Developed an organized filing system to facilitate easy access to important documents and records pertaining to scheduled procedures.
  • Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
  • Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
  • Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
  • Assisted in improving overall patient satisfaction through timely and accurate schedule management.
  • Maintained up-to-date knowledge of insurance requirements, verified insurance coverages, and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.

Spa Concierge

Woodhouse Day Spa
04.2017 - 05.2019
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Greeted guests upon arrival by providing warm welcome.
  • Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
  • Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Greeted guests and escorted to correct treatment rooms.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.

Esthetician

Massage Envy
09.2014 - 04.2017
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Recommended retail products for at-home use.
  • Advised clients on proper home-care regimens.
  • Analyzed skin condition and made appropriate product recommendations.
  • Stocked treatment rooms with proper supplies.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Welcomed clients arriving for appointments.
  • Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Educated patients on treatment options.

Education

Esthetician License - Skin Care

Rudaes Beauty School
Fort Wayne, IN
10.2013

High School Diploma -

Norwell High School
Ossian, IN
06.2010

Skills

HIPAA Compliance

Patient coordination

Insurance Verification

Patient Scheduling

Timeline

PH Procedure Scheduler

Parkview Health
05.2019 - Current

Spa Concierge

Woodhouse Day Spa
04.2017 - 05.2019

Esthetician

Massage Envy
09.2014 - 04.2017

Esthetician License - Skin Care

Rudaes Beauty School

High School Diploma -

Norwell High School

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Rianne Wise