Summary
Overview
Work History
Skills
Timeline
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Rio Telischuk

Gilbert,AZ

Summary

As an expert in start-ups and community/hospitality roles, I prioritize customer satisfaction and harmoniously work cross functionally to facilitate successful sales and service processes. My dedication to teamwork and results ensures a superior work ethic and flexible mindset. I remain inquisitive and open to learning, always willing to try new approaches to achieve optimal outcomes.

Overview

5
5
years of professional experience

Work History

Engagement Manager

Marble Law Firm
Phoenix, AZ
11.2021 - 06.2024
  • Assist with new products from concept through implementation.
  • Consistently control an account load of 130+ attorneys.
  • Forecast company requirements across multiple industry accounts to ensure steady growth and fiscal success.
  • Work alongside business leadership to assess trends and operational needs and create strategic roadmaps.
  • Build strong, professional relationships through the identification of client needs, which increases overall sales and opportunities.
  • Orchestrate and carry out audits of systems and reporting to gain insight into areas of improvement for cross-functional teams and key stakeholders.
  • Work closely with Stakeholders to develop innovative solutions that drive operational efficiency and improve experience for business partners.
  • Own creation of teams onboarding materials and SOP's as well as training colleagues during account management ramp-up.
  • Drive continuous process improvements and scalability to support and exceed sales goals and countrywide expansion.
  • Motivate and empower team members to manage operational hurdles.
  • Collaborate with cross-functional teams to develop and implement streamlined processes, drive successful outcomes, and improve organizational alignment.

Facilities Manager

Cushman & Wakefield
Tempe, AZ
04.2021 - 11.2021
  • Entrusted with managing financial responsibility for the site; includes maintaining budget, approval of all invoices, creating PO, speaking to variance/accruals reports, forecasting funds, etc.
  • Meet and work with site executives on any/all issues/concerns/support at their NortonLifeLock Tempe location.
  • Completing and delegating FM360 tickets ensuring SLA is at least 95%.
  • Conduct inventory of sites' consumables and order items as needed to ensure employees aren't in need of amenities.
  • On-call to support incident response for site.
  • Work with landlords/vendors to ensure the site runs properly and business is not impacted: Quarterly PM, organized work, concerns, notices, request of COI, work permits, MOP, SOW, etc.
  • Organized/executed site reentry project of Tempe Location post pandemic.
  • Conduct daily walk throughs, weekly reports, and project calls with FM team globally.
  • Daily implementation of sites' moves and reshuffles.
  • Provide leadership/direction to the maintenance operations for seamless communication with the landlord/client
  • Daily contact with my employees to cover updates on any concerns with the site, equipment, employees, managers, vendors, etc.
  • Update emergency contact list, and other reports as needed

Community Associate

WeWork
Tempe, AZ
07.2019 - 04.2021
Telischuk
  • Managing building operations to ensure the seamless delWework’s Wework’s services and maintain positive member experience.
  • Conducting sales tours to drive occupancy and expand the community.
  • Providing exceptional hospitality experience for members and visitors to cultivate a vibrant and welcoming community.
  • Responsible for being the primary point of contact for the Community outreach needs.
  • Communicate directly with Landlord to ensure a close working relationship and open communication regarding day to day building needs/operations.
  • Manage Service Cloud support requests from start to finish. Support and coach the wework team through transitions including the shift to Service Cloud, JLL, and Medallia with cleaning and maintenance vendors.
  • Served as first point of contact for onboarding and training of greater Phoenix new hires.
  • Curating events and activations to strengthen connections within the community, and steering growth and promotion of WeWork offerings to develop new business opportunities.
  • Partnered closely with Amazon to open, facilitate and run and office spanning over 500 members
  • Selected to spearhead West Coast Community Engagement spanning 7 states and 9 markets.

Skills

  • Legal Issue Resolution
  • Budget Forecasting
  • Proficient in SalesForce, Tableau, Zendesk, Yardi
  • Training and Onboarding
  • Market Research Analysis
  • Microsoft & G Suite Products
  • Training & Development
  • Demand Generation

Timeline

Engagement Manager

Marble Law Firm
11.2021 - 06.2024

Facilities Manager

Cushman & Wakefield
04.2021 - 11.2021

Community Associate

WeWork
07.2019 - 04.2021

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Rio Telischuk