Riata Doramus
Summary
Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with strong focus on achieving measurable results. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
CPAPnow Inc.
07.2022 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Strengthened patient relationships through effective communication regarding billing issues and concerns.
- Delivered prompt service to prioritize patient needs.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Responded proactively and positively to rapid change.
- Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
Medical Customer Service Representative
CPAPnow Inc.
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to patient requests for products, services, and company information.
- Developed rapport with patients through active listening skills, leading to higher retention rates and positive feedback from patients.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of patient interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize patient needs.
- Exhibited high energy and professionalism when dealing with patients and staff.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Health Studies With A Science Emphasis
Boise State University
Boise, ID12-2024
Skills
- Patient care and confidentiality
- Patient demographics
- Billing and coding
- Fast learner
- Punctual and reliable
- Medical records maintenance
- Time management
- Attention to detail
- Positive attitude
Timeline
Medical Administrative Assistant
CPAPnow Inc.
07.2022 - Current
Medical Customer Service Representative
CPAPnow Inc.
06.2021 - 06.2022
Bachelor of Science - Health Studies With A Science Emphasis
Boise State University
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