Ribecka James
Ellisville,MS
Summary
Natural born leader, with tons of experience working under pressure. Excellent in written and verbal communication, multi tasking, and decision making. Over 10 years of providing excellent customer service and internet and computer skills. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
TPUSA - United Health Care LOB
, Remote
10.2022 - 03.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-
- Maintained and managed customer files and databases.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Substitute Teacher
EES
Laurel, MS
03.2022 - 12.2022
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Enforced school and class rules to maintain order in classroom.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Crew Leader
Stay At Home Mother
Ellisville, MS
09.2010 - Current
- Written and verbal communication
- Multi tasking
- Ability to work under pressure
- Decision making
- Time management skills
- Self motivational skills
Drafter
Saul Surveying and Engineering
Laurel, MS
11.2010 - 08.2011
- Describing property lines for legal documents
- Created, printed, and modified drawings in AutoCAD and Revit.
- Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Developed communication documentation to help convey key design aspects to clients.
- Utilized AutoCAD and other software to create detailed drawings.
- Drafted and revised CAD drawings to meet client specifications.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
- Produced sketches and diagrams to illustrate design concepts.
- Generated accurate technical drawings for various projects.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
Delivery Expert/Assistant Manager
Domino’s Pizza
Ellisville, MS
11.2008 - 09.2010
- Deliver excellent customer service
- Lead and managed employees
- Complete required duties on a daily basis
Education
Associate Of Applied Science - Drafting And Design
Jones County Junior College
Ellisville, MSHonors -
South Jones High School
Skills
- Customer service
- AutoCAD
- Drafting
- Verbal and Written Communication
- Multitasking and Organization
- Team Meetings
- Documentation
- Call Center Operations
- Microsoft Office
- Understanding Customer Needs
- HIPAA Guidelines
- Strong Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Customer Service Specialist
TPUSA - United Health Care LOB
10.2022 - 03.2023
Substitute Teacher
EES
03.2022 - 12.2022
Drafter
Saul Surveying and Engineering
11.2010 - 08.2011
Crew Leader
Stay At Home Mother
09.2010 - Current
Delivery Expert/Assistant Manager
Domino’s Pizza
11.2008 - 09.2010
Associate Of Applied Science - Drafting And Design
Jones County Junior College
Honors -
South Jones High School
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