Ric Bradley

I perform very similar duties as my fifth key position. I now work alongside the fifth key and dairy manager to ensure that their respective departments are running smoothly. I also check out each department nightly, as the closing manager, to ensure proper operation procedures are being followed daily. I assist the grocery manager in creating displays and ends for the weekly ads as well.

• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Marked-down clearance items and relocated merchandise to proper store areas.

• Prepared products for sales floor by adding tags and readying pallets or restocking.
• Updated signage to reflect current prices and help promote target merchandise.
• Reviewed current planograms and end cap placements to properly merchandise items.
• Removed outdated and overripe items from stock to eliminate health risks.
• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
• Replenished inventory with focus on addressing customer needs.
• Bent, lifted, opened, and moved Grocery products weighing up to 50 pounds.
• Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
• Assessed floor displays to determine which merchandise required restocking.
• Observed strict safety measures while stocking shelves to prevent falls and mishaps.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Assisted customers based on currently available product, promotional and policy information.

• Provided every customer with professional and polite support for sales and service needs.
• Bagged, wrapped and packaged purchases according to customer needs.
• Developed discerning eye for detail, often suggesting accessories to complement purchase.
• Processed payments and maintained accurate drawers to meet financial targets.
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
• Answered questions about current promotions and resolved issues according to store policies.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Identified customer needs and adjusted product offering to align with opportunities.
• Increased profitability and revenue by generating $80,000 in sales.
• Brought motivation and energy to sales floor, creating positive and fun atmosphere.
• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.

As a General Manager for Smith Group Aaron's, I performed many of the same duties as my previous position as mentioned in the paragraph below. It was expected of my position daily strategy sessions with both teams for sales and non renewal sides of the business, setting goals for expected success that were organic in nature comparative to the day's needed sales and collection goals. While at this position, my team broke the new customer delivery record twice for the location in Delta as well as leading my team to several perfect-score mystery phone shops, a feat that previously had never been done at this location, directly effecting quality of service to the customer by phone. 

• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across Muliple locations.
• Organized appealing and engaging displays to capture customer interest and drive revenue growth.
• Consulted with management and advertising teams to plan optimal promotions.
• Provided feedback on competitor activities and best practices.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.
• Established and maintained proper high-traffic displays, resulting in increased sales.
• Assisted in gathering and moving materials and equipment for assigned displays.
• Shopped competition to identify opportunities, labels and trends.
• Communicated and coordinated execution of planogram with store management.
• Managed vendor chargebacks and follow up.
• Built effective relationships with each store to develop superior customer satisfaction.
• Upheld stock levels and proper pricing for multiple product lines.
• Consistently visited grocery stores at multiple times daily, to ensure full shelves, end caps, and coolers.
• Organized back rooms to ensure smooth location of product and timely delivery of new merchandise, daily.

• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.