Rica Moore
Summary
Dedicated Caregiver providing essential support to nursing staff in delivering top-notch treatment and care to residents. Assisting with daily life activities, transportation, and maintaining cleanliness to ensure a comfortable environment. Comprehensive training in basic nursing procedures enables effective performance of necessary tasks. Prioritizing personal needs, safety, and comfort, identifies individual therapeutic requirements and creates a positive physical, social, and psychological environment. Upholds principles of dignity, privacy, and objectivity while consistently practicing medical asepsis when providing care to patients and their families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Randall Residence
09.2024 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to Nurse.
- Documented patient information and care activities in electronic health record.
Patient Care Technician
DaVita
05.2023 - 11.2023
- Performed routine quality control and safety checks on all equipment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Utilized medical software to document and track patient progress.
Warehouse Associate
Crocs
10.2022 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Maintained clean, orderly work environment free of hazards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Managed timely and effective replacement of damaged or missing products.
Patient Access Coordinator
Baptist Health
07.2021 - 12.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
Manager
Chick- fil-A
03.2018 - 12.2021
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- Assigned tasks to employees and oversaw opening of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Motivated staff to perform at peak efficiency and quality.
Licensed Pharmacy Technician
Walgreens
01.2016 - 12.2018
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy
- Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures
- Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions
- Models and delivers a distinctive and delightful customer experience
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
Education
High School Diploma -
Jeffersontown High School
Louisville, KYSkills
- Patient-Centered Care
- Activities of Daily Living Support
- Patient Vital Signs Monitoring
- Blood Sample Acquisition
- Infection Control Methods
- Experience in HIPAA Compliance
- Health Education Support
- Biohazardous Waste Management
Certification
- Adult CPR/AED certification – American Red Cross.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Caregiver
Randall Residence
09.2024 - 01.2025
Patient Care Technician
DaVita
05.2023 - 11.2023
Warehouse Associate
Crocs
10.2022 - 05.2023
Patient Access Coordinator
Baptist Health
07.2021 - 12.2022
Manager
Chick- fil-A
03.2018 - 12.2021
Licensed Pharmacy Technician
Walgreens
01.2016 - 12.2018
High School Diploma -
Jeffersontown High School
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