Ricardo Alcazar
Los Angeles,Ca
Summary
Customer service–focused inside sales professional with 7 years of experience in the construction materials distribution industry. Skilled in processing national account orders, coordinating deliveries, managing data, and supporting sales teams. Known for accuracy, strong communication, and the ability to resolve issues quickly. Experienced with Lowe’s/Home Depot POs, drywall materials, and fast-paced branch operations. Ready to bring strong organization and customer service to the National Accounts Admin role.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Foundation Building Materials LLC
08.2024 - Current
- Manage Home Depot and Lowe’s orders daily, including pricing accuracy, documentation, delivery coordination, and follow-up with store associates.
- Process will-call orders, counter sales, and customer requests while maintaining high service standards in a fast-paced environment.
- Coordinate deliveries and jobsite stockings, confirming addresses, product accuracy, and resolving any delivery issues quickly.
- Work closely with outside sales reps to support national accounts, provide order updates, and help resolve any account issues.
- Maintain product accuracy and clean, organized showroom displays, contributing to increased sales and positive customer experience.
- Perform administrative tasks including quote creation, invoicing, payment processing, and phone support for customer inquiries.
- Provide strong customer service through multi-line phone support, answering product questions.
- Ensure accuracy of branch-level information used for national account orders and deliveries.
Inside Sales Rep
L&W Supply
06.2018 - 03.2024
- Led customer sales and provided front counter support in a high-volume construction supply environment.
- Answered multi-line phones, assisted walk-in customers, and processed sales orders daily.
- Built and maintained strong customer relationships, ensuring repeat business and high satisfaction.
- Recommended materials and product solutions based on customer needs and job requirements.
- Coordinated will-call and delivery orders, confirming product accuracy and delivery details.
- Managed large customer accounts, including national accounts such as Home Depot.
- Developed deep product knowledge in drywall, insulation, steel framing, ceiling systems, and stucco/EIFS.
Team/Shift Leader
Jack in the Box
09.2016 - 05.2018
- Worked in a fast-paced, high-volume environment while maintaining strong customer service standards.
- Trained and coached new team members to improve performance and workflow efficiency.
- Motivated the team and supported shift operations, including break rotation and task delegation.
- Assisted with inventory management and quality control throughout shifts.
- Interacted with guests and resolved customer issues to ensure a positive experience.
Education
High School Diploma -
North Hollywood High
North Hollywood, CA06-2016
Skills
- Inside Sales & Customer Service
- National Account Order Processing (Lowe’s / Home Depot)
- Delivery & Stocking Coordination
- Data Entry & Administrative Support
- Microsoft Excel, Word, Outlook
- Vendor Systems & Purchase Order Processing
- Product Knowledge: Drywall, Insulation, Stucco, Steel Framing, Ceiling Tile
- Quote Creation & Invoicing
- Multi-Line Phone Support
- Communication & Problem-Solving
- Working with Credit/Sales Teams
- Time Management & Attention to Detail
Timeline
Inside Sales Representative
Foundation Building Materials LLC
08.2024 - Current
Inside Sales Rep
L&W Supply
06.2018 - 03.2024
Team/Shift Leader
Jack in the Box
09.2016 - 05.2018
High School Diploma -
North Hollywood High