Ricardo Alvarez
Bradenton
Summary
With a robust background spanning customer service, vehicle management, and leadership roles at notable companies like Fed Ex Ground, I excel in delivering exceptional service and maintaining high standards of vehicle care. Renowned for a strong work ethic and excellent customer service skills, I've consistently enhanced operational efficiency and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Route Driver
Fed Ex Ground
10.2024 - 02.2025
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
- Navigated through diverse weather conditions and traffic scenarios to maintain punctual delivery schedules.
- Operated delivery vehicles safely and efficiently.
Customer Service Representative
Hertz Rental Car
04.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cleaning Supervisor
Kitchen Detailing SRQ
05.2005 - 03.2024
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Technologist Assistant
PGT TECH
06.2001 - 05.2005
- Enhanced communication between departments, assisting in the coordination of cross-functional projects for increased productivity.
- Contributed to a positive work environment by maintaining an organized and clean lab space for all team members to utilize effectively.
- Demonstrated adaptability in changing circumstances, quickly learning new technologies or procedures as needed to keep up with industry advancements.
Assistant General Manager
Sleep Inn Hotel
10.2000 - 06.2001
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assiting Manager
Shell Gas Station
04.1999 - 10.2000
- Accomplished multiple tasks within established timeframes.
Custumer Service /Pharmacy Cashier
Walgreens
01.1997 - 04.1999
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Balanced cash drawer at the end of each shift with consistent accuracy, demonstrating strong attention to detail.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Skills
- Strong work ethic
- Vehicle inspections
- Excellent customer service
- Vehicle maintenance knowledge
Languages
Spanish
Native or Bilingual
Timeline
Route Driver
Fed Ex Ground
10.2024 - 02.2025
Customer Service Representative
Hertz Rental Car
04.2024 - 08.2024
Cleaning Supervisor
Kitchen Detailing SRQ
05.2005 - 03.2024
Technologist Assistant
PGT TECH
06.2001 - 05.2005
Assistant General Manager
Sleep Inn Hotel
10.2000 - 06.2001
Assiting Manager
Shell Gas Station
04.1999 - 10.2000
Custumer Service /Pharmacy Cashier
Walgreens
01.1997 - 04.1999
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