Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Alvarez

Ricardo Alvarez

Phoenix,AZ

Summary

Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.

Overview

7
7
years of professional experience

Work History

Debt Collector Agent

Empereon-Constar
06.2018 - 05.2020
  • Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
  • Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
  • Collaborated with team members to identify trends in non-payment behaviors, develop targeted collection strategies.
  • Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Customer Service Specialist - Call Center

Empereon Constar
12.2021 - 03.2024
  • Contact past due accounts to restore the current status by facilitating payment of overdue balances.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Trained new personnel regarding company operations, policies and services.

Sales Representative

T-Mobile
03.2024 - 09.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Exceeded sales targets through effective planning and goal setting.
  • Negotiated prices, terms of sales and service agreements.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Consumer Report Agent

Early Warning
01.2025 - 04.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite, and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Education

High school or equivalent - undefined

Maryvale High School
Phoenix, AZ
05.2018

Skills

  • Customer Service
  • Bilingual
  • Customer Care
  • Account Management
  • Spanish

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Consumer Report Agent

Early Warning
01.2025 - 04.2025

Sales Representative

T-Mobile
03.2024 - 09.2024

Customer Service Specialist - Call Center

Empereon Constar
12.2021 - 03.2024

Debt Collector Agent

Empereon-Constar
06.2018 - 05.2020

High school or equivalent - undefined

Maryvale High School

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Ricardo Alvarez