Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ricardo Aponte Rosario

Orlando,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Processing Clerk

Costco Wholesale Corp
09.2024 - Current
  • Facilitated timely document retrieval by maintaining an organized digital filing system that allowed easy access to archived records.
  • Maintained accuracy in high-volume processing environments by consistently double-checking the entered data against source documents.
  • Developed strong working relationships with colleagues through clear communication and effective collaboration on projects.
  • Provided backup support to other clerical staff, further contributing to a positive and collaborative work environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.

Line Cook, Expo, Cashier, Shift Manager

Milk Tea Cafe
09.2022 - 12.2024
  • Responsible for preparing cooked foods and providing the highest quality of service to customers and associates at all times
  • Manage all meat, poultry and fish prior to cooking and ensure compliance to all quality standards and storage of all food items appropriately
  • Present, garnish, and arrange all final dishes
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Crepe Cook

JBI - Chefs De France / Epcot
01.2022 - 09.2022
  • Trained new employees on employee guidelines, processes, and 3 different food safety systems to ensure a successful onboarding experience
  • Have experience serving 100-200 customers per day
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.

Janitor

JanPro Cleaning
06.2021 - 02.2022
  • Responsible for maintaining a cleanly facility by completing a variety of tasks
  • Duties include mopping and vacuuming floors, cleaning surfaces with disinfectant, emptying trash cans and disinfecting restrooms

Shift manager / Saute / Expo

Noodles and Company
12.2017 - 06.2021
  • Supervised all team members and assured food accuracy and guest satisfaction.
  • Kept operations smooth and efficient with consistent opening, closing, and shift change task lists.
  • Communicated openly with employees and fellow managers, addressing issues head-on to prevent escalation.
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
  • Preparing food for guests while keeping kitchen clean and organized
  • Utilize knowledge of 20+ menu items to make tailored recommendations based on a customer's unique needs and preferences
  • Build trust with customers, resulting in an average customer satisfaction survey score of 98
  • Trained new employees on employee guidelines, processes, and 3 different food safety systems to ensure a successful onboarding experience
  • Have experience serving 50-100 customers per day
  • Provided industry-leading customer service, solved 75% cases per day resulting in a 98% customer satisfaction score
  • Actively stayed informed about latest sales offerings and loyalty programs

Server

Olive Garden
01.2020 - 07.2020
  • Adhered to all safety, sanitization, and food handling guidelines and regulations.
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
  • Offered information on new menu items, seasonal and daily specials, and pairings.
  • Recorded or memorized orders, entered into the computer system, and followed up with kitchen staff to foster timely delivery.
  • Educated guests about menus and daily specials, skillfully driving sales of target items.
  • Processed orders and payments using POS system terminals and registers.
  • Utilize knowledge of 20+ menu items to make tailored recommendations based on a customer's unique needs and preferences
  • Build trust with customers, resulting in an average customer satisfaction survey score of 98

Education

No Degree - Mortgage Loan Processing

Jim Montrym's National MLO School
Orlando, FL
01-2024

High School Diploma -

Freedom High School
Orlando
05.2018

Skills

  • Document processing
  • Creating reports
  • Efficiency optimization
  • Client relationship management
  • Compliance monitoring
  • Team leadership
  • Complex Problem-solving
  • Staff training and development
  • Cross-functional teamwork
  • E-commerce logistics
  • Logistics coordination expertise

Accomplishments

  • Volunteered at Iglesia El Calvario, Summer Discipleship Leadership (June 2017 - Aug. 2017)

Certification

  • ServSafe Food Handler Certified
  • Certified Mortgage Loan Originator, 1st Option Mortgage - January 2024

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Processing Clerk

Costco Wholesale Corp
09.2024 - Current

Line Cook, Expo, Cashier, Shift Manager

Milk Tea Cafe
09.2022 - 12.2024

Crepe Cook

JBI - Chefs De France / Epcot
01.2022 - 09.2022

Janitor

JanPro Cleaning
06.2021 - 02.2022

Server

Olive Garden
01.2020 - 07.2020

Shift manager / Saute / Expo

Noodles and Company
12.2017 - 06.2021

No Degree - Mortgage Loan Processing

Jim Montrym's National MLO School

High School Diploma -

Freedom High School

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Ricardo Aponte Rosario