Ricardo Arevalo
North Miami,USA
Summary
Senior Manager in Unified Communications & Collaboration, recognized for enhancing operational efficiency across 200 offices with 80 contact centers and 20 manufacturing plants. Managed relationships with major global SIP Telephony service providers. Directs cross-functional teams to implement robust UC strategies, delivering innovative solutions that align with organizational goals and drive impactful communication initiatives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Unified Communications & Collaboration Senior Manager
Baxter HealthCare International
North Miami, USA
03.2023 - Current
- Crafted, developed, and implemented the UC/Voice Services roadmap for a network of over 30,000 internal users.
- Led UC Engineering and Operations teams to optimize performance and integrate services across platforms.
- Served as the UC Architect, aligning the technical vision with business goals.
- Managed relationships with major PSTN & SIP service providers including Verizon, Lumen/Colt, Telefonica, Telmex, Orange, TATA, and NTT to ensure seamless service delivery.
- Facilitated interconnectivity for approximately 80 contact centers housing around 2,000 agents globally.
- Partnered with Network and Security Architecture teams to improve system reliability and bolster security measures.
Unified Communications & Collaboration Architect/Lead Engineer
Baxter HealthCare International
North Miami, USA
03.2022 - 06.2023
- Led Workplace Platform & Services team in strategic initiatives, enhancing collaboration outcomes.
- Took technical ownership of voice, video, meeting, and room/device collaboration services, improving digital workplace user experiences.
- Evaluated, tested, and implemented new unified communication and collaboration technologies across 100+ Baxter offices, providing thorough documentation and training.
Unified Communications Senior Consultant
Orange Business Services
North Miami, United States
06.2011 - 03.2022
- Served as primary solutions consultant for Unified Communication projects, delivering tailored solutions across diverse customer accounts.
- Executed projects involving Cisco Solutions-based technologies, including CUCM, CUC, and CUPS versions 6.X to 14.X.
- Designed and implemented UC solutions using IOS-based technologies such as CUCME and CUE.
- Functioned as the UC Lead Engineer, responsible for the design, evaluation, implementation, and documentation of new solutions aimed at improving global end-user experience.
- Engineered Unified Communication solutions on customer networks, encompassing both migrations from legacy platforms and greenfield implementations.
- Integrated third-party applications and equipment, enhancing interoperability with Microsoft AD, Exchange/E-Mail Servers, paging systems, and security access systems.
- Provided post-implementation support for Unified Communications platforms, particularly Routing & Switching, enhancing operational efficiency.
Internetworking instructor
Global Knowledge, Cisco Advanced Services & CTT USA and Latin America
Miami
01.2004 - 06.2011
- Conducted CRS-1 Essentials, 7600 Series Essentials, and GSR 12000 Architecture courses for CTT, Global Knowledge, and Cisco Advanced Services, enhancing participants' technical expertise in advanced networking concepts.
- Delivered Cisco curricula courses, including GWGK, CIT, BCRAN, MPLS, MPLS-T, QoS, CIPT1 versions 4.0, 5.0, and 6.0, CVOICE, EVODD & IPTD, BSCI, TUC, and CBCR, providing comprehensive training to equip professionals with essential networking and telephony skills.
- Delivered engaging training sessions on Cisco technologies across diverse audiences.
- Developed instructional materials tailored for various learning styles and needs.
- Collaborated with cross-functional teams to enhance course content and delivery methods.
Associate IT Consultant (Founder and owner)
Ethos Integration Services
, Latin America
01.2005 - 12.2009
- Delivered consulting services on critical projects, including the implementation of the MPLS-QoS network for Intercable, Venezuela's largest cable provider.
- Designed and implemented the LAN environment for EDC, optimizing it for VoIP capabilities.
- Managed the Cisco IPCC Enterprise implementation project for EDC, ensuring adherence to timelines and specifications.
- Implemented Cisco Unity-based Voice Mail System for PUMA TV and Petrobras, improving communication infrastructure.
- Developed and delivered tailored VoIP and MPLS training for various companies and government entities, enhancing their technical capabilities.
- Conducted training sessions for CNTI on Voice over IP technologies.
- Coordinated with teams to implement technology upgrades and integrations, streamlining processes and enhancing system performance.
- Analyzed client needs to design tailored IT solutions.
- Researched network products, services and protocols to identify best offerings for future network development.
Education
Advanced Technical Electrician Degree - Telecommunications
University Dr. Federico Rivero Palacios
Caracas, Venezuela01-1997
Skills
- Cisco Certified Internetwork Expert (CCIE) Collaboration #22885
- Telecommunications Unified Communication Technologies
- Architectural design
- Implementation Support
- Network troubleshooting
- Routing and switching
- MPLS-TE BGP
- Cisco Solutions CUCM/UCaaS/Webex Calling
- CUC and CUPS
- CUCME CUE
- Microsoft Exchange servers
- Collaboration platforms
- Cost Optimization
- Vendor management
- Analytical problem-solving
- Communication and collaboration
- Agile ServiceNow
- People management
Certification
- CCIE-Voice/Unified Communications LAB, Cisco, 2008
- CCIE-Routing & Switching written test, Cisco, 2010
- Cisco 7600 Series Essentials Instructor, Cisco, 2009
- Cisco CRS1-1 Essentials Instructor, Cisco, 2009
- CCIE-Service Provider written test, Cisco, 2009
- ITIL Service Management foundation, 2007
- CCVP, Cisco, 2006
- Cisco Unity Design Specialist Certification, Cisco, 2006
- Cisco IPT Support Specialist, Cisco, 2006
- Cisco IPT Design Specialist, Cisco, 2006
- Cisco IPT Operations Specialist, Cisco
- CCSI, Cisco
- CCDP, Cisco
- CCNP, Cisco
- CCDA, Cisco
- CCNA, Cisco
Languages
- English, Fluent in spoken, written and reading
- Spanish, Native Speaker
Timeline
Unified Communications & Collaboration Senior Manager
Baxter HealthCare International
03.2023 - Current
Unified Communications & Collaboration Architect/Lead Engineer
Baxter HealthCare International
03.2022 - 06.2023
Unified Communications Senior Consultant
Orange Business Services
06.2011 - 03.2022
Associate IT Consultant (Founder and owner)
Ethos Integration Services
01.2005 - 12.2009
Internetworking instructor
Global Knowledge, Cisco Advanced Services & CTT USA and Latin America
01.2004 - 06.2011
Advanced Technical Electrician Degree - Telecommunications
University Dr. Federico Rivero Palacios