Ricardo Arreguin
Chicago,IL
Summary
Proven Operations and Account Manager with a track record of enhancing client satisfaction and operational efficiency at Xcelmed and Wound Care Solutions. Skilled in account management, problem-solving, and fostering teamwork, I've successfully increased client retention and improved team performance outcomes. My approach prioritizes clear communication and strategic planning to exceed business objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
Xcelmed
01.2014 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Operations Manager
Wound Care Solutions
03.2003 - 11.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Education
No Degree - Electronic Technician
Coyne College
Chicago, IL07.2002
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Problem-Solving
- Operations Management
- Employee relations and conflict resolution
- Staff Training
Certification
- CET - Certified Electronics Technician
Timeline
Account Manager
Xcelmed
01.2014 - 09.2023
Operations Manager
Wound Care Solutions
03.2003 - 11.2013
No Degree - Electronic Technician
Coyne College
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