Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Arroyo

Paramount,CA

Summary

Resourceful Specialist adept at quickly learning new technologies and processes for driving success. Top-notch communicator with excellent time management, administrative and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

IS and T Specialist

Advantage Solutions
09.2015 - Current
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Ethernet conenction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Managed high levels of call flow and responded to issues related to hardware technical support needs.
  • Configured hardware and granted system permissions to new employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.

Sales Associate

Outfitters
06.2012 - 09.2015
  • Customer service, greeting customers at front desk
  • Responsible for restocking, inventory, phone orders, and working register
  • Document sales by creating or updating customer profile records
  • Market future brand and store promotions/sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Macy's
08.2011 - 06.2012
  • Prepares shipments for postal or commercial conveyance, selects appropriate shipping container, packs items to ensure safe delivery
  • Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers
  • Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory, which is shipped or received
  • Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel
  • Operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment; may operate shrink wrap machine.

Education

High School Diploma -

Juan Rodriquez Cabrillo High School
06.2009

NAVY ROTC Program
06.2010

Skills

  • Fluent in Spanish
  • Excellent problem solving skills
  • Web Technologies and Services
  • Component Replacements
  • User Experience
  • Mobile Device Management
  • Technical Support and Assistance
  • Proficient in Microsoft Windows and Office
  • Hardware Replacement
  • Microsoft Active Directory
  • Organizational Skills
  • Helpdesk Call Support

Languages

Spanish
Native or Bilingual

Timeline

IS and T Specialist

Advantage Solutions
09.2015 - Current

Sales Associate

Outfitters
06.2012 - 09.2015

Sales Associate

Macy's
08.2011 - 06.2012

High School Diploma -

Juan Rodriquez Cabrillo High School

NAVY ROTC Program

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Ricardo Arroyo