RICARDO A. SUCKRAM
Monterey,CA
Summary
Obtaining a leadership position in a reputable organization that will utilize my Management, Supervision & Administrative skills to benefit mutual growth and success.
your will guarantee an Attentive Operations Supervisor with excellent communication skills, Organized and self-driven with the innate ability to stay on task. Using effective and efficient methods to meet productivity metrics, while focusing on the needs of my team members and other alike. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
16
16
years of professional experience
Work History
Operations Supervisor
Sagility healthcare JA LTD
Kingston, Jamaica
01.2016 - 09.2024
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
Team Lead
Hinduja Global Services
Kingston, Jamaica
01.2016 - 01.2020
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Sales Representative
Caribbean Producer Jamaica (CPJ)
Kingston, Jamaica
10.2012 - 07.2015
- Quickly and effectively solved customers’ problems
- Demonstrated concern for satisfying the customers
- Delivered information to make and impact on and persuaded the customers towards our product
- Summarized understanding of policies and what customers said to verify understanding and prevent miscommunication
- Inventory and stock taking
- Price and label new stock
- Took significant action to develop skills needed for effectiveness in current position and future jobs
Administrative Officer
Universal Fabrication Service Ltd.
Kingston, Jamaica
01.2009 - 10.2012
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Sorted incoming mail for distribution to appropriate personnel.
Education
Diploma in GSS Supervisory Management -
Heart Trust NCTVET Vocational Training & Development Institute
Jamaica01.2023
Diploma in Business Management Level 3 -
Heart Trust NCTVET Vocational Training & Development Institute
Jamaica01.2015
Diploma in Business Administration Level 3 -
Heart Trust NCTVET Vocational Training & Development Institute
Jamaica01.2014
Diploma in Drafting & Building Technology -
Heart Trust NCTVET Vocational Training & Development Institute
Jamaica01.2009
General Certificate Examination Pass (GCE) - Physics
Jamaica01.2007
Math, English Language, POB, Technical Drawing, History
Jamaica college
Jamaica01.2006
Skills
- Performance Management
- Time and Attendance Management
- CMS familiarity
- Strong leadership skills
- Expertise in Data Management
- Initiative
- MS Office Proficient
- Fundamentals of Communication
- Occupational Health and Safety
- Performance monitoring
- Staff Supervision
- Quality Assurance
- Compliance Management
- Risk Management
- Project Management
- Customer Relations
- Operations Management
- Task Delegation
- Inventory Coordination
- Human Resources
- Production
- Employee Development
- Scheduling Coordination
- HR knowledge
- Marketing
- Team Training
Affiliations
- celebrated football (Soccer) player, boastfully decorated.
Accomplishments
- Top supervisor month for several months
References
Available upon request.
Timeline
Operations Supervisor
Sagility healthcare JA LTD
01.2016 - 09.2024
Team Lead
Hinduja Global Services
01.2016 - 01.2020
Sales Representative
Caribbean Producer Jamaica (CPJ)
10.2012 - 07.2015
Administrative Officer
Universal Fabrication Service Ltd.
01.2009 - 10.2012
Diploma in GSS Supervisory Management -
Heart Trust NCTVET Vocational Training & Development Institute
Diploma in Business Management Level 3 -
Heart Trust NCTVET Vocational Training & Development Institute
Diploma in Business Administration Level 3 -
Heart Trust NCTVET Vocational Training & Development Institute
Diploma in Drafting & Building Technology -
Heart Trust NCTVET Vocational Training & Development Institute
General Certificate Examination Pass (GCE) - Physics
Math, English Language, POB, Technical Drawing, History
Jamaica college
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