Ricardo Aviles
Buda,TX
Summary
Dynamic Vice President of Product Development with a proven history at Novo Dia Group, INC., spearheading the launch of innovative mobile and financial products that boosted revenue by 150%. Skilled in strategic planning and agile project management, fostering teamwork to ensure successful product rollouts. Adept at leading cross-functional teams to create solutions that align with business objectives and stimulate market expansion. Focused on driving continuous improvement through cutting-edge product initiatives that deliver substantial financial impact.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Vice President of Product
Novo Dia Group
Austin, TX
02.2009 - Current
- Directed both business and technical strategies for new product suite named TotilPay
- Led strategic collaborations with payment processors, driving revenue growth from $2 million to $5 million in one year.
- Served as chief architect for NDG mobile product solutions.
- Directed creation of innovative payment solutions across the U.S.
- Oversaw complete software development life cycle of NDG services.
- Establish partnerships with major payment processors such as FIS, Worldpay, and Firstdata.
- Managed contractors critical to the development of NDG products and services.
- Formalized feature prioritization with structured development methodologies.
- Developed new accounts, negotiated agreements, and managed sales cycles, with products launched on multiple technologies.
- Oversaw and ensured PCI compliance in NDG's financial payment gateway operations.
- Pioneered efforts to drive innovative practices in Health and Human Service agencies.
- Integrated SNAP and WIC processing into various State Eligibility MIS systems that included WIC and SNAP programs across various state agencies, including California, Texas, Massachusetts, Virginia, Ohio, Maryland, Michigan, Mississippi, Arkansas, Illinois, and Maine.
- Integrated Massachusetts BEACON eligibility system with SNAP EBT providers.
Director Product and Software Engineering
Affiliated Computer Services
Austin, TX
01.2005 - 01.2009
- Company Overview: Expanded the ACS Payment Solutions Group to branded card solutions utilizing MasterCard and VISA prepaid debit cards for child support, unemployment insurance, tax return, TANF benefits and payroll programs for State and Federal Government programs
- Served as Implementation Manager/Consultant over 25 million Annual Recurring Revenue California IT Project
- Realized year over year growth of 40% to 100% in revenue, growing the Payment Solutions Group from a customer base of 4 to 76 State, Local and Federal customer implementations
- Established software development, release management, monitoring and escalation standards for the Payment Solutions Group
- Managed all pre-sales activities that included proposal development, customer demonstrations, and contract negotiations
- Led and managed the company's first offshore development team in China which resulted in significant cost savings
- Implemented product management and development processes to streamline product requirements, formalize feature prioritization and transition development from a waterfall-based model to a agile methodology
- Managed an IT budget of $10 million dollars
- Responsible for providing and reporting project portfolio, project budget, project forecast and actual hours tracking against projects
- Manage a team of product, development and qa managers that are responsible for the implementation and requirements gathering of government projects
- Manage and coach a team of product managers, helping them grow their skills, increase productivity and create remarkable products
- Identify technical opportunities and recommend programs to management in such areas as quality improvement, efficiency improvement and cost reduction
- Assist marketing team with the development of marketing proposal and activities for specific product lines to establish, enhance or distinguish product placement within the competitive arena as needed
- Participate in the setting of technical standards and drive migration efforts to the future technology infrastructure
- Management of global vendors (FIS, Fiserv, MasterCard, VISA) to support card operations for Federal, State and Local government contracts
- Expanded the ACS Payment Solutions Group to branded card solutions utilizing MasterCard and VISA prepaid debit cards for child support, unemployment insurance, tax return, TANF benefits and payroll programs for State and Federal Government programs
Technical Project Manager
ACS, INC.
01.2002 - 01.2005
- Spearheaded the implementation and management of all key ACS Payment Solutions Group business
- Responsible and accountable for managing program and project scope, including project deliverables, customer issues, schedules, timelines, appropriate resource costs, and communications as necessary to ensure implementation is on time and within budget for overall project success
- Develop functional specifications and documentation, coordinate communication and implementation and test solutions for meeting requirements
- Translate high-level business requirements into specific software specifications
- Research and respond to customer-reported system issues and questions on system functionality
- Conduct requirement review sessions to ensure that customer/ market expectations are met
- Monitor the performance/progress against documented objectives, and manage client relationship/expectations, while closely managing to the established revenue and expense goals
- Collaborate with Project Managers and Change Readiness Team to establish and understand change readiness requirements
- Communicate release status and apprise stakeholders of modifications
- Monitoring of post-deployment activities in coordination with Change Readiness Team
- Implemented cost savings strategy that reduced costs by $400,000 a year
Software Engineer
TPS, INC.
01.1998 - 01.2002
- Provided Front-End development and subject matter expertise in the development of an online based transaction processing system which was the first web based system for government EBT programs
- Lead Front-End Developer of EPPIC product which was acquired by ACS in May of 2002
- Modified existing software to correct errors, upgrade interfaces and improve performance
- Coordinated with system partners to finalize designs and confirm requirements
- Produce and review technical designs with development team prior to implementation
- Developed use cases and participated in Architecture meetings in the design of the system
Software Support Engineer
DELL
02.1998 - 09.1998
- Provided software and customer support for Dell products that included Dell's notebook line of products
- Provided base level IT support to non-technical personnel within the business
- Addressed and resolved customer product complaints emphatically and professionally
- Effectively managed a high volume of inbound and outbound customer calls
- Defused volatile customer situations calmly and courteously
Education
Bachelor of Business Administration -
St. Edwards University
Austin, TXSkills
- Strategic Program Leadership
- Information Technology Consulting
- Enterprise Software
- Agile Project Management
- Project Management
- Product Strategy Development
- Vendor Management
- Strategic Account Oversight
- Application Development
- Business Strategy Development
- Client Acquisition Strategies
- Recruitment and hiring
- System Integration Expertise
- Operational Oversight
Certification
PMP Bootcamp Certificate, 4PMTI
Awards
- 2012 Directors Choice Award, Michigan Department of Community Health
- Verizon Innovation Award, Verizon Wireless
Affiliations
- SXSW Innovation Judge
References
References available upon request.
Timeline
Vice President of Product
Novo Dia Group
02.2009 - Current
Director Product and Software Engineering
Affiliated Computer Services
01.2005 - 01.2009
Technical Project Manager
ACS, INC.
01.2002 - 01.2005
Software Support Engineer
DELL
02.1998 - 09.1998
Software Engineer
TPS, INC.
01.1998 - 01.2002
Bachelor of Business Administration -
St. Edwards University
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