Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ricardo Baker

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

SaaS Administrator I

Bottle Rocket Studios
09.2021 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Screened, transferred and transmitted information and documents to internal personnel.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated customer needs and provide feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Collected, validated, and distributed information to employees.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Information Services Manager

Phi Theta Kappa Honor Society
02.2012 - 09.2021
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support and network operations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.

Active Directory Services Manager/IT Procurement Coordinator

Jackson State University
09.2006 - 01.2012
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Established relationships with vendors and suppliers to streamline procurement operations.
  • Carefully read and interpreted requisition orders to understand specialized terms and requirements.
  • Analyzed market trends and identified optimal sources of supply to maximize cost savings.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Monitored pricing trends and negotiated pricing to optimize profitability.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Utilized software to order, track and invoice product shipments.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved customer complaints in professional and timely manner.
  • Implemented strategies to increase customer service satisfaction.
  • Monitored inventory levels and placed orders to replenish stock.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Master of Science - Technology And Industrial Arts Education

Jackson State University
Jackson, MS
05.2011

Skills

  • Troubleshoot Service Issues
  • Executive Calendars
  • Leadership
  • Verbal and Written Communication
  • Technical Support
  • Operations Management
  • Performance Improvement
  • Administration and Management
  • MS Office
  • Team Collaboration
  • Attention to Detail
  • Diagnosis and Troubleshooting
  • Installation and Repair
  • Help Desk Tickets
  • Data Collation
  • Meeting Support
  • Orientation and Training
  • Cross-Functional Collaboration
  • Set Up Devices
  • Internal and External Communications
  • Scheduling

Certification

  • Slack Certified Admin - (#48279736)

Timeline

SaaS Administrator I

Bottle Rocket Studios
09.2021 - Current

Information Services Manager

Phi Theta Kappa Honor Society
02.2012 - 09.2021

Active Directory Services Manager/IT Procurement Coordinator

Jackson State University
09.2006 - 01.2012

Master of Science - Technology And Industrial Arts Education

Jackson State University

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Ricardo Baker