Ricardo Baker
Houston,TX
Summary
Seeking to leverage my experience and studies of communication to empower customers within a people-driven organization like TxDOT to achieve their goals.
Overview
2
2
years of professional experience
Work History
Assistant Football Coach
Heights High School
05.2022 - 08.2022
- Managed equipment inventory and maintenance, providing a safe environment for players.
- Improved player skills through personalized training sessions tailored to individual needs.
- Collaborated with coaching staff to develop innovative playbooks, keeping opponents off balance.
- Implemented successful training and conditioning programs to elevate players' physical abilities and stamina.
Customer Service Representative
Ross Mortuary
05.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Election Clerk
Harris County
02.2020 - 02.2020
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Counted ballots to prepare official reports of election results.
- Closed voting booths by sealing ballot boxes and turning in votes.
Education
Bachelor of Arts - Communication & Sports Medicine
University of Aurora
Aurora, IL05.2025
High School Diploma -
Heights High School
Houston, TX05.2021
Timeline
Assistant Football Coach
Heights High School
05.2022 - 08.2022
Customer Service Representative
Ross Mortuary
05.2021 - 08.2021
Election Clerk
Harris County
02.2020 - 02.2020
Bachelor of Arts - Communication & Sports Medicine
University of Aurora
High School Diploma -
Heights High School
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