Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ricardo Barajas

Sacramento

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

5
5
years of professional experience

Work History

Shift Leader

Jamba Juice
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Analyzed sales figures and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.

Assistant Store Manager

Famous Footwear
04.2020 - 09.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Front End Supervisor

Ross Inc.
10.2018 - 04.2020
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Education

BBA - Business Administration (Marketing)

Cosumnes River College
Sacramento, CA
05.2027

Skills

  • Quality Standards
  • Staff Development
  • Account Management
  • Sales Reporting
  • Sales Expertise
  • Staff Training
  • Role Modeling
  • Issue Resolution
  • Daily Workflows
  • Cash Handling
  • Safety Processes
  • Team Leadership
  • Client Service
  • PPE Requirements
  • Coordinate Supplies
  • Report Exceptions
  • Drawer Assignments
  • Market Analysis
  • Job Assignments
  • Policy and Procedure Enforcement
  • Team Motivation
  • Balance Accounts
  • Verbal and Written Communication
  • Strategic Planning
  • Assigning Work
  • Conflict Resolution
  • Optimizing Profitability
  • Staff Supervision
  • Client Support
  • Rule Enforcement
  • Rewards Programs
  • OSHA Regulation Compliance
  • Task Monitoring
  • Loss Prevention Strategies
  • Quality Inspections
  • Individual and Team Goals
  • Shift Scheduling
  • Team Supervision
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Leadership
  • Economics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader

Jamba Juice
09.2022 - Current

Assistant Store Manager

Famous Footwear
04.2020 - 09.2022

Front End Supervisor

Ross Inc.
10.2018 - 04.2020

BBA - Business Administration (Marketing)

Cosumnes River College

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Ricardo Barajas