Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ricardo Bell

Tamarac,FL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Delivery Associate/Driver Trainer

Amazon
Boca Raton, FL
02.2022 - Current
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
  • Handled merchandise in accordance with product handling standards.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
  • Maintained adherence to stringent delivery deadlines.
  • Performed pre-trip inspections on vehicles including checking fluid levels and tire pressure.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Adhered to all safety policies and procedures while operating a commercial vehicle.

Administrative Manager

Courier Express
Deerfield Beach, FL
02.2019 - 11.2022
  • Oversaw complex office support, managing records database, and organizing contracts.
  • Organized and maintained documents, files and records.
  • Evaluated and implemented new systems and procedures to maintain regulatory compliance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Directed and oversaw office personnel activities.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.

Customer Service Representative

Teleperformance USA
North Lauderdale, FL
05.2017 - 12.2020
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Associate of Arts - Business

Keiser University
Fort Lauderdale, FL
01-2022

Skills

  • Route planning
  • Invoice verification
  • Delivery documentation
  • Vehicle inspection
  • Customer service
  • Product knowledge
  • Safety compliance
  • Communication skills
  • Time management
  • Employee training
  • Problem solving
  • Deadline adherence

References

References available upon request.

Timeline

Delivery Associate/Driver Trainer

Amazon
02.2022 - Current

Administrative Manager

Courier Express
02.2019 - 11.2022

Customer Service Representative

Teleperformance USA
05.2017 - 12.2020

Associate of Arts - Business

Keiser University

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Ricardo Bell