Ricardo Benavides
Corpus Christi,TX
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Fun Time Rentals
05.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics and finances to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Owner / Founder
Camino Collectibles
01.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Camino Collectibles specializes in the selling of Funko Pops! Obtaining rare collectibles and understanding how the collector's market will determine prices.
Electrical Apprentice - Seasonal
Joe Garcia
09.2022 - 03.2023
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Optimized work readiness with organized tools and spaces.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Followed strict schedules to install and test 120/208 and 247/600 volt systems.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Connected wires to circuit breakers, transformers or other components.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Followed state and local building regulations based on National Electrical Code.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Examined electrical units for loose connections and broken insulation.
- Installed ground leads and connected power cables to equipment.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Studied building schematics to determine location of wiring and equipment.
Independent Contractor
Frank Reeds
01.2020 - 06.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Carpentry, Dry Wall, Painting, General Maintenance.
- Assessed inventory and budgeted materials.
- Cut wood materials, dry wall, and measured with precision to deliver excellent customer satisfaction.
Script Writer - Freelance
Turner LLC
11.2014 - 01.2020
- Brainstormed ideas to create useful content for clients.
- Wrote and edited communications within assigned beat areas.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Provided writing support for various projects and departments.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Conducted intake meetings with project managers to gather requirements and understand unique needs.
- Completed thorough research into assigned topics.
- Collaborated with team members on topic ideation to determine key buyer personas and goals.
- Consulted with customers to understand project requirements and purpose.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Researched and wrote original content for case studies, emails and newsletters.
- Wrote compelling, succinct, clear scripts under tight deadlines.
- Conducted interviews with subject matter experts to generate topics.
- Incorporated review comments and corrections into existing documentation.
- Assisted with drafting speeches and program talking points for events.
- Translated technical terminology and jargon into plain, clear language.
- Chose and followed targeted styles, grammatical approaches and narrative voices for each piece.
- Conferred with clients, editors or producers to discuss changes and revisions to written material.
- Delved into unique themes and subjects with each work to enhance artistic growth and skill.
- Prepared works in appropriate format for publication and sent to publishers or producers.
- Worked with copyediting and development editors to enhance development and presentation of each piece.
- Offered live performances of written works at public gatherings and special events.
- Revised written material to meet personal standards and to satisfy needs of clients, publishers or producers.
- Worked on several film sets assisting in a multitude of areas involving lighting and audio.
Delivery Person
Herb
07.2013 - 08.2014
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Followed safety procedures and regulations to protect packages and vehicles.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
Waiter
Olive Garden
01.2012 - 04.2013
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Secretary
Romero, Gonzalez, And Benavides LLC
05.2009 - 08.2010
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Co-Owner/ Founder
Last Light Theatre
05.2007 - 08.2010
- Acquired company advertisements to fund theatrical shows and venues.
- Marketed performances to local individuals and businesses to maximize ticket profits.
- Trained crew personnel in safe practices for lighting, audio, and set construction.
- Set schedules and deadlines for cast crew and directors.
- Assisted in daily task operations including lights, audio, and set construction.
- Managed inventory and budget for various shows / performances.
- Maintained excellent business relationships with producers, vendors, as well as cast and crew.
- Wrote several scripts that were performed by the company.
Education
Bachelor of Arts - Literature, Theatre, Cinematography
University of Iowa
Iowa City, IAAssociate of Arts - Car Technician/ Mechanic
Universal Technical Institute of Southern California
Long Beach, CAHigh School Diploma -
Mcallen High School
Mcallen, TXSkills
- Project Estimating
- Manage Programs
- Inventory Optimization
- Contract Management
- Profit and Loss Analysis
- Approachable and Outgoing
- Customer Relations
- Talent Development
Languages
Spanish
Limited Working
Timeline
Electrical Apprentice - Seasonal
Joe Garcia
09.2022 - 03.2023
Owner / Founder
Camino Collectibles
01.2021 - Current
Manager of Operations
Fun Time Rentals
05.2020 - Current
Independent Contractor
Frank Reeds
01.2020 - 06.2020
Script Writer - Freelance
Turner LLC
11.2014 - 01.2020
Delivery Person
Herb
07.2013 - 08.2014
Waiter
Olive Garden
01.2012 - 04.2013
Secretary
Romero, Gonzalez, And Benavides LLC
05.2009 - 08.2010
Co-Owner/ Founder
Last Light Theatre
05.2007 - 08.2010
Bachelor of Arts - Literature, Theatre, Cinematography
University of Iowa
Associate of Arts - Car Technician/ Mechanic
Universal Technical Institute of Southern California
High School Diploma -
Mcallen High School